Ict Support Technician

6 days ago

Springvale, Australia BRACE Tech Full time

We’re seeking a skilled ICT Support Technician to provide exceptional technical support, troubleshoot systems, and ensure seamless IT operations. You’ll be the go-to expert for resolving hardware/software issues, maintaining networks, and empowering users with reliable solutions.

Key Responsibilities
- Diagnose and resolve hardware, software, and network issues (onsite/remote).
- Monitor and maintain network infrastructure (LAN/WAN, routers, firewalls).
- Manage user accounts, permissions, and access via Active Directory/Office 365.
- Document technical processes and create user guides.
- Implement security protocols (antivirus, patches, encryption).
- Collaborate on IT projects like system upgrades or cloud migrations.
- Provide training to staff on new tools and best practices.

**Requirements**:

- Degree/Diploma in IT, Computer Science, or equivalent experience.
- Proven experience in technical support or system administration.
- Proficiency in Windows/macOS, networking (TCP/IP, DNS), and hardware repair.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Strong communication skills and customer-centric approach.
- Ability to prioritize tasks in a fast-paced environment.

Preferred Qualifications
- Certifications: CompTIA A+, Microsoft Certified, ITIL, Cisco CCNA.
- Experience with scripting (PowerShell, Bash) or MSP tools.
- Knowledge of virtualization (VMware, Hyper-V) or cloud platforms (AWS, Azure).

Why Join Us?
- Competitive salary and performance bonuses.
- Professional development opportunities.
- Comprehensive health and wellness benefits.
- Flexible working hours and remote options.
- Collaborative, inclusive team culture.
- Discounts on tech products/services.

How to Apply

BRACE Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace.Pay: $60,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):
Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Springvale VIC 3171

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