Customer Success Specialist

3 days ago

Adelaide Airport, Australia A2B Australia Full time

**About Us**

13cabs Taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers. We believe in the importance of accessible, dependable and equitable transport in the community and are building the team, technology and brands to support its delivery.

**About the role**

In this role you will provide a high level of customer service to account customers by showing a good understanding of the customer’s business and addressing customer needs in a timely manner. Potentially you will be able to grow bookings and network revenue by enhancing customer experience and service in specialised mobility.
- Provide a high level of customer service to account customers.
- Demonstrate a good understanding of customer’s business.
- Address customer questions and concerns in a timely manner.
- Maintain relationships between external stakeholders

**About You**
- High school certificate
- Actively listens and demonstrates an understanding of concerns / issues. Able to put themselves in other’s shoes.
- Develops goals and plans. Anticipates obstacles. Co-ordinates own activities with those of others. Consistently achieves objectives.
- Internal reference - Green_

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