Customer Experience Team Leader

5 days ago

Cockburn, Australia The City of Cockburn Full time

**Permanent full-time - 9-day fortnight**

The City of Cockburn is one of the major coastal cities in Western Australia. With a growing and vibrant community, we’re a magnet for families and lifestyle hunters who want to live, work and play here. We’re a place of opportunity and we’re focused on delivering for our community.

The City of Cockburn delivers outstanding service to its dynamic and rapidly growing community using a progressive and contemporary delivery model, to achieve our vision of _Cockburn, the best place to be._

We provide our employees with generous employment conditions and highly desirable lifestyle benefits including:

- **Generous superannuation (up to 15.5%)**:

- **Professional development opportunities**:

- **Additional 2 days of leave per year**:

- **Cockburn ARC membership and wellness programs**

**About the Role**

We are recruiting a full-time Team Leader to lead our Customer Experience team. Effective leadership is crucial for the team delivering high-quality, accessible customer service to ratepayers and the community.

The Team Leader role provides support, supervision, coaching, and direction to our busy centralised Customer Experience team and also involves significant administration duties.

The Team is the first point of contact for the City and provides the community with information on the City’s diverse range of services via a variety of channels. We are entering an exciting phase with the implementation of omni channel contact centre software.

**About You**

You are an experienced and passionate Customer Experience Leader motivated to lead, encourage, and develop individuals within your team to ensure it achieves its goals. You must be able to work in a high-pressure environment, have a strong appetite for change, and be able to build strong positive relationships across service departments. You show initiative, empathy, and have the ability to resolve escalated customer service issues in a professional and solution focussed manner.

In addition, the successful applicant will possess the following;
- Demonstrated experience in people leadership and management within a customer service/inbound contact centre environment.
- Experience of cash handling, EFTPOS and reconciliation procedures.
- Highly developed customer service, conflict resolution and interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent administration skills.
- Previous experience in using Genesys software will be highly regarded.

**Salary**: $90,331 - $95,827 per annum (plus super) depending on relevant qualifications and experience.

  • Customer Experience Team Leader

    2 weeks ago

    Cockburn, Australia The City of Cockburn Full time

    **Make an impact** **at the City of Cockburn.** **The City of Cockburn has an exciting future and is committed to delivering outstanding service and achieving our vision of being the **best place to be**. This is a fantastic opportunity for a passionate Customer Experience Team Leader to play a key role in ensuring the team provides high quality, accessible...

  • Customer Experience Officer

    3 days ago

    Cockburn, Australia The City of Cockburn Full time

    **Permanent Part Time** The City of Cockburn has an exciting future and is committed to delivering outstanding service and achieving our vision of being the **best place to be**. This is a fantastic opportunity for a Customer Experience Officer to contribute in the delivery of exceptional customer experiences to make a difference in our community. **The...

  • Team Leader

    2 weeks ago

    Cockburn, Australia The City of Cockburn Full time

    The City’s busy Parks Services team is looking for dedicated and reliable Team Leader to join our experienced and passionate team. The City has over 300 parks and reserves. Working in this beautiful environment will offer you the opportunity to expand and enhance your skills, while contributing to the wider community. Other requirements of the position...

  • Support Worker Team Leader

    4 days ago

    Cockburn, Australia The City of Cockburn Full time

    **(Fixed Term, Full-Time to September 2027)** **About the position** Ensure provision of effective and efficient delivery of services by our community support workers team by providing outstanding services for frail aged individuals, people living with a disability, people living with dementia, Aboriginal people, people who are LGBTQ&I and people from a...

  • Lead Customer Experience Specialist

    3 days ago

    City of Cockburn, Australia beBeeLeadership Full time $50,000 - $70,000

    Customer Service LeaderA skilled and accomplished Customer Service Leader is sought to spearhead our teams in a dynamic environment. If you have a proven track record of success in motivating high-performing teams, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.About the RoleThe...

  • Community Safety

    2 weeks ago

    Cockburn, Australia The City of Cockburn Full time

    CoSafe is a dynamic community safety team and as Team Leader you’ll be responsible for the on-road supervision of a response team of CoSafe patrol officers. If you can imagine what can happen on any given day in a City the size of Cockburn - across the broad spectrum of Community Safety - then you’ll have an understanding of the vast and dynamic role...

  • Customer Experience Officer

    4 days ago

    Cockburn, Australia The City of Cockburn Full time

    **Permanent Full-Time** The City of Cockburn is dynamic and rapidly growing. The City delivers outstanding service to the Cockburn community using a progressive and contemporary delivery model, to achieve our vision of _Cockburn, the best place to be._ It provides its employees with generous employment conditions and highly desirable lifestyle benefits...

  • Team Leader

    2 weeks ago

    Cockburn, Australia Westralian Pty Ltd Full time

    We are currently recruiting for a **Team Leader - Commercial Cleaner - Cockburn **to join our Team. **About the Role** - **Team Leader Role - Mon - Wed 2.00pm - 9.00 pm**: - **Day Cleaner Role - Sat 8.00am - 12.30pm, Sunday 2.00pm - 5.00pm**: - **Total hours 29.5 hours 5 x a week**: - **Must have cleaning experience and able to lead a team**: - Cleaning...

  • Customer Service Team Member

    4 days ago

    Cockburn Central, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of...

  • Ranger Team Leader

    2 weeks ago

    Cockburn, Australia The City of Cockburn Full time

    The City of Cockburn has an exciting future and is committed to delivering outstanding service and achieving our vision of being the **best place to be**. This is a fantastic opportunity for a Ranger Team Leader professional who is passionate about making a positive impact. **The City** As one of the major coastal cities in Western Australia, Cockburn has...