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Lead Customer Experience Specialist
2 weeks ago
A skilled and accomplished Customer Service Leader is sought to spearhead our teams in a dynamic environment. If you have a proven track record of success in motivating high-performing teams, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.
About the RoleThe successful candidate will be responsible for leading a team of sales associates to achieve outstanding customer satisfaction while maintaining high standards of safety and cleanliness. This includes training and coaching team members to develop future leaders, managing inventory to minimize losses, and collaborating with the team on various tasks.
Key Responsibilities- Leading by example, motivate and mentor team members towards success.
- Developing and implementing effective strategies to drive customer satisfaction and loyalty.
- Managing resources effectively to meet goals and objectives.
- Identifying improvement opportunities and implementing changes to enhance team performance.
- Proven experience in leading teams within a fast-paced, customer-focused environment.
- Strong leadership skills to foster collaboration and inclusivity.
- Exceptional communication abilities that promote positive relationships.
- Goal-oriented mindset with a commitment to achieving and exceeding targets.
- Career Development: We provide extensive training designed to enhance your skills and equip you for success in leadership roles.
- Flexible Roster: Enjoy a flexible rotating roster that includes weekends and early mornings.
- Competitive Benefits: Enjoy a competitive salary and comprehensive benefits, including 5 weeks of annual leave, and health insurance through our wellbeing program.
- Positive and Inclusive Working Environment: We promote a collaborative culture where teamwork is vital, making us Australia's Employer of Choice five times over.
We're passionate about making a meaningful impact in our community and invite like-minded individuals to join our team.
