Regional Logistics Manager Vic

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

**Regional Logistics Manager VIC (962975)
- Take ownership of your state and what you’re able to create within the VIC Last Mile space
- A visible role, where you will be able to network and engage in personal and career development
- Be a part of a great team to connect, share and grow with flexible working arrangements (Hybrid and on-site options) A Victoria-based role, full-time permanent position

**About WooliesX
At WooliesX, our people believe in creating better everyday experiences for our community.

With 1,800+ team members, multiple practices and over 100 chapters, there’s a home for everyone here. Whether your interests lie in data driven insights and product engineering, digital media, ecom, operations, customer advocacy, commercial, agile or more, you can find your squad across all kinds of capabilities.

Our squads live their “one day”, every day. We work on Australia’s most innovative tech, design, engineering and more to transform the way that millions of Australians live and shop.

Our culture combines the support, care and freedom that comes with being part of the Woolworths Group. We are an agile team embracing diversity of thought and positive change. We thrive on pragmatism, mutual respect, care, curiosity, openness, and a proactive attitude. As a team we continually seek ways to support and learn from each other.

Based in our Mulgrave Support Office in Victoria, our vibrant, innovative and energetic collaboration spaces empower our teams to innovate and deliver an exceptional experience for our customers - no matter whether they choose to shop in-store, or online.

**What you will do
Reporting to the Fleet National Logistics Manager, this role is responsible for delivering exceptional customer experiences by management and reviewing of operational compliance of transport providers. Take responsibility & ownership for your state, and support your teams with the day-to-day management of Woolworths Online deliveries. As part of the Last Mile team, support with the last leg of customer deliveries, while driving innovation and simpler solutions for our team and customers. Responsibilities include:

- Support and/or lead with state operational teams and our Third Party Logistics carriers to manage capacity and volume across stores and make recommendations for future planning (including seasonal)
- Management of Third Party Logistics (3PL) carriers to ensure contract compliance, accountability and best customer experience
- Ensure that 3PL carriers are operating in a safe manner and promote a safe work environment
- Support with network optimisation and delivery mapping profiles to address concerns with on-time delivery, drop cost and capacity fluctuations
- Review and improve delivery KPI’s within your direct control and influence in conjunction with store and state operational teams Be a customer advocate - analyse the operation of the business to ensure that the customer is receiving best in class service. Ensure customer feedback is addressed and complete escalations where required.

**What you’ll bring
As an independent and autonomous self-starter, you will have the ability to find the root cause of problems through management and data-driven exercises, and create and implement a plan of action. Support Victoria, and Tasmania with the Home Model, and work closely with our 3PLs to provide goods to our customers. Provide leadership and guidance to our team, and work with multiple stakeholders both in-store and senior management, as well as our vendors and carriers.

To be successful in this role, you will be able to demonstrate:

- Eager to take ownership of their state and role, and work within the Last Mile team to support in future-proofing Last Mile deliveries
- Strong leadership skills, with a focus on team development
- Exceptional communication & stakeholder skills, with the ability to build rapport and credibility quickly to deliver operational KPI’s
- The ability to manage external providers to deliver strong performance outcomes
- Strong computer skills (Excel, Google Suite, Routing systems) Flexible working hours - including a rotating weekend and/or evening on call roster
- Please note that aligned to our stores and CFCs operating evenings and weekends, there may be times you are required to work outside of standard hours in a support capacity. _

**Endless possibilities with Woolworths Group
**We’re a proud part of the Woolworths Group - 200,