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Group Service Manager

2 weeks ago

Southport, Australia Frizelle Sunshine Automotive Full time

**Join a national company with a defined career path and growth opportunities**:

- ** We celebrate our team with quarterly and annual awards for high achievers**:

- ** Excellent Remuneration Package, Company Car & Bonuses**

Join **Frizelle Sunshine Automotive**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

Are you a strategic leader with a passion for driving operational excellence in the automotive service industry? We’re looking for a results-driven **Group Service Manager** to lead and elevate our service departments across the dealership network.

**About the Role**:
As **Group Service Manager**, you will lead efforts to identify and implement improvements across service operations, financial performance, and customer satisfaction. This role offers the opportunity to influence best practices, develop high-performing teams, and contribute meaningfully to the company’s long-term success.

**Key Responsibilities**:

- Collaborate with Service Managers and Dealer Principals to drive strategic initiatives aimed at boosting profitability and efficiency
- Analyse processes to streamline operations, reduce costs, and maintain high service standards and efficiencies.
- Monitor service department KPIs and provide guidance to improve productivity, efficiency, customer satisfaction, and financial outcomes.
- Deliver training programs to upskill service teams and support departmental success.
- Support financial analysis, budgeting, and achieving performance targets across all service departments.
- Ensure compliance with internal policies, industry standards, and legal regulations.
- Analyse performance data and present findings to leadership to support strategic decision-making.
- Act as a strategic advisor to Service Managers, offering insight and support on operational challenges.
- Foster collaboration with senior leadership, internal teams, and manufacturers.

**Skills & Experience Required**:

- Minimum 5 years’ experience in a senior automotive service role, with a proven ability to lead multiple service departments.
- Solid grasp of service operations, focused on profit maximization and customer engagement.
- High-level business insight, financial acumen, and data analysis skills.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage competing priorities and execute strategic initiatives.
- Experience with systems such as Pentana is highly regarded.
- Willingness to travel to dealership locations.

**The benefits of working with us**:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family