Change Coordinator X 2

6 days ago

Canberra, Australia Leidos Full time

Company Description

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more. You have the option for an additional 12 Days leave when you enrol into the Life Days Program. Foster your career through complete access to mentoring and learning and development opportunities. Be part of a business with strong professional development with a track record of internal promotion and career transitions. Join one of our many advocacy groups and participate in a paid volunteer day. Be part of the difference.

**Job Description**:
**About your new role**

We have two exciting full-time opportunities for Change Coordinators who are creative problem solvers with an innate attention to detail and a strong customer focus.

Our government client has recently commenced upon a journey to reshape the departments technology branch and embrace the benefits of a comprehensive ‘Service Integration and Management’ (SIAM) structure. As a result, we are seeking highly motivated and dedicated Change Coordinators who have a strong sense of personal accountability and are passionate about future career development. These positions will provide mentoring and training to ready the successful applicants to contribute towards improved service availability and pursue a better user experience within our Multi-Vendor Environment (MVE).
- Engaging Change Requestors and Service Providers to coordinate updates and provide resolutions to incorrect Change details
- Responding to queries and providing guidance as per your training and the provided documentation
- Administering Change records within the IT Service Management tool (ServiceNow)
- Performing individual quality assurance reviews to ensure our service provider partners are adhering to the documented process
- Participating in Change committee forums whilst cultivating strong working relationships with stakeholders
- Participating in the departments Change Advisory Board (CAB) whilst undertaking a careful and considered review of Change Requests
- Contributing to the Forward Schedule of Change, and assessing ICT scheduling impacts against advised business events to reduce impacts to ICT Services and the user experience
- Collaborating with related Service Management teams such as Release, Incident & Problem Management

**Qualifications**:
**About you and what you’ll bring**
- Experience in a Change Management/Coordinator role
- Strategic and problem solving skills
- Strong communication skills with the ability to collaborate with colleagues to identify and implement CSI’s and process refinement
- Client expectation management, cultivating strong working relationships
- Ability to work towards personal performance targets and team metrics
- Strong attention to detail, and process driven
- You will be a proud champion of the Leidos brand, who is inquisitive, can easily build a rapport with others, and strives to find a common ground

Additional Information

This role does require the successful applicant to be an Australian Citizen with a Baseline Security clearance or ability to obtain.

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