Customer Experience Representative

Established as an online force in the Australian Retail Scene in 2010, Princess Polly has been delivering fashion-forward, trend-driven apparel and accessories for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast.

At Princess Polly, we are looking for the best and brightest talent to join our global team to grow the Princess Polly brand around the world We are obsessed with creating the best customer experience available online and are committed to ensuring a speedy delivery so our customers can wear their picks this weekend

If you are an enthusiastic, motivated team player with a passion for fashion; that thrives in a fast-paced environment, we would love to hear from you.

We're searching for a
**Customer Experience Representative** who loves to help others, someone who can assist customers across every stage of their shopping experience with us by providing exceptionally friendly & thorough service with a positive, caring & calm approach. The role will be offered on a full-time permanent basis, offering a roster Tuesday-Saturday, but requiring Monday-Sunday availability. Some weeknight shifts also (1-9 pm shift).

**At PRINCESS POLLY** to be successful, you will balance creativity with business, have fun while fostering the individual strengths and aspirations of all our people. Harness the power of diversity so we all reach our full potential. Be a leader, not a follower. Be a thinker, an innovator, and a doer. Use technology and innovation to get your hustle on Be quick to pivot and adapt, through agility, we move to exceed our customer's expectations. It’s the sum of all our motivation that has seen the company succeed as you will too.

**WHAT SUCCESS LOOKS LIKE;**:

- Work towards achieving one-touch resolutions on all inquiries by reducing back and forth correspondence and thus decreasing customer response times by working efficiently and effectively. With a weekly goal of exceeding customer KPI satisfaction ratings
- The ability to work cross-functionally across teams by reporting and resolving issues and systematically following up on reports to avoid recurring issues & escalating them when required
- Be driven by targets and be able to work independently & autonomously alongside team members to meet the team and individual KPIs
- Attend & contribute to team discussions to help develop strategies & procedures that will contribute to improving the overall customer experience
- Handle each task & inquiry with a positive, can-do approach, not shying away from challenges, maintaining an upbeat attitude & constantly seeking to learn & improve within the role as our Customer Experience Champion
- Most important is a hands-on understanding of a fast-moving, high-volume business that uses the latest in technology to drive innovation and growth in a fashion retail setting.

**DESIRED SKILLS & EXPERIENCE**:

- Solid understanding of what it takes to provide a high level of inbound customer service
- Keen interest in the fashion industry and current trends
- Positive and friendly nature
- Confident with a strong work ethic and the ability to take the initiative
- Ability to work flexible hours in order to tackle and complete tasks with enthusiasm
- Excellent time management skills and ability to handle multiple tasks at once
- Exceptional written and verbal communication skills with a focus on high level of customer service and sales
- Experience handling issues and inquiries that reach the escalation point
- Experience in Microsoft Word and Excel or Google Docs and Sheets
- High School diploma
- One + years experience in an inbound customer service setting ideally in fashion
- A typing speed of 50+ words per minute

We recognise that asking you to give 100% of yourself on a daily basis requires us to offer an amazing opportunity.

Competitive salary package.
- Exceptional employee discount program.
- A stunning newly renovated office in beautiful Burleigh Heads;
- Work as part of a team of dedicated individuals focused on doing their best each day.
- Flexible working arrangements.
- Staff social activities.
- Monthly birthday celebrations.

Aside from the amazing tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business.

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

**#PrincessPolly #PursueYourPassion #PollySays #PrincessPollyCareers