Customer Support Agent

3 days ago

Toronto, Australia Greenstone Full time

Full training induction provided, with ongoing coaching and career growth
- Sponsorship and renewal of LLQP
- 100% employer paid Health benefits & $500 Health spending account

**Working in our Customer Support team**

Our Customer Support Agents assist customers with their enquiries and are responsible for providing the highest levels of customer experience within agreed time frames. Working in a call centre environment our agents develop a high degree of product knowledge and require strong administration skills.

**What you will bring to the team**

We look for people who show empathy, compassion and can build great rapport with customers whilst delivering a positive customer experience.
- You will be part of a fun, team-based call centre environment and commit to the delivery of exceptional customer service on all customer interactions
- You will have excellent complaint and conflict handling skills
- You will work Monday to Friday on rotating shifts between our core hours 8am - 8pm

**Our Promise to Our People**

Greenstone's core values help define a culture that supports our employees, our customers, and our trusted partners. We truly care about making a positive impact on our community, through the products we distribute and by forging partnerships with like-minded people and organisations.

By valuing diversity, we derive strength from the team that represents us, and foster a supportive and collaborative environment that celebrates success by rewarding and recognising excellence. Every day we strive to be an employer of choice by offering an attractive range of employee incentives and benefits. We invest in our people through ongoing learning and development programs to help them grow with us.

That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
**Our commitment to your development**

Upon commencement you will complete our role specific in-house training program to set you up for success in your role. This includes comprehensive product knowledge, as well as in-class and 1:1 training.

Throughout your career with us we offer continuous support and training to help you develop and succeed in the role - from frequent catch ups with your manager, to weekly call reviews with your team and a dedicated coaching squad.

There are also regular 'up skill' sessions with our L&D team and sponsorship and renewal of your LLQP.

**What's in it for you?**
- Funded Induction product training and on-going coaching and support
- 4 weeks' vacation leave per year
- 10 Sick days
- Hybrid role & flex days
- 100% employer paid health benefits
- $500 Health spending account
- Parental leave top-up
- 5% RRSP matching
- Growth opportunities
- Will pay for memberships and renewals/ongoing licensing costs for relevant provinces
- Free weekly lunches and more

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