Claims Settlements Advisor

2 weeks ago


Sunshine Coast Queensland, Australia Youi Insurance Full time $60,000 - $90,000 per year

Join our Third Party Care team as a Settlements Advisor where you'll negotiate costs, assess liability, and guide customers through claims.

Our Settlements team utilise strong communication skills to effectively negotiate, with other insurance companies, the best outcome on behalf of Youi clients.

About The Role

  • Onsite and full-time, Monday to Friday, 9-day fortnightly schedule
  • Review and mitigate costs sent by other insurance companies looking to recover funds
  • Negotiate with other insurers to find a resolution that works for both companies
  • Liaise with Youi customers and other third parties at various stages of the claims process
  • Gather information, review liability, and use road rules and legal precedents

About You

  • Knowledge of the insurance claims process is advantageous
  • Previous experience in debt collection and/or paralegal is highly regarded
  • Excellent negotiation and communication skills
  • Passion for delivering exceptional customer experiences
  • Conflict resolution expertise with confidence
  • Strong time management skills and multitasking ability
  • Team player mindset with a willingness to learn and adapt

Don't tick every box? No worries

If you enjoy a challenge, solving problems and thinking outside the box – then this role is for you

Perks And Benefits

  • Great work/life balance with consistent schedule
  • 22 days annual leave, plus volunteer leave, and yearly salary reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • An awesome work culture that encourages creativity and celebrates diversity
  • Ideally located surrounded by numerous eatery and retail options
  • An award-winning reward and recognition program
  • Discounted insurance products
  • Discounted gym memberships through Fitness Passport
  • Free skin checks, flu jabs, and wealth mastery sessions
  • Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
  • End of trip facilities
  • Casual dress code

Ready?
If yes, apply today as start a rewarding career with our Third Party Care team



  • Sunshine Coast, Australia Youi Pty Ltd Full time

    Step into a role that's all about action, negotiation, and technical learning. Whether you're passionate about customer service, handling multiple tasks, or seeking a rewarding challenge, consider becoming a Recoveries or Settlements Advisor at Youi. **_ Recoveries Advisor:_** - Manage a large claims portfolio, overseeing recovery efforts. - Engage with...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    Jump into a role focused on taking action, where you'll handle negotiations and pick up technical claims skills. If you're good with customer service, managing multiple tasks, and want a challenging yet rewarding opportunity, becoming a Recoveries Advisor could be the you-shaped career you're looking for. **About the role** - Onsite and full time, Monday to...

  • Claims Home Advisor

    2 days ago


    Sunshine Coast, Australia Youi Pty Ltd Full time

    Join our dynamic team in Home claims, addressing building and contents claims from our Sunshine Coast HQ. Your role will be central to Youi’s reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise...


  • Sunshine Coast, Queensland, Australia Youi Insurance Full time $60,000 - $100,000 per year

    Join our dynamic Claims team in Building and Contents, managing a portfolio of large loss claims from our Sippy Downs office. Your role is central to Youi's reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers,...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    Join our dynamic team as a Home Claims Officer in our Sunshine Coast HQ. As a Home Claims Officer, your role will be central to Youi’s reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **The role** - 6-month contract, onsite at our Sippy Downs office - Monday to Friday with set and consistent hours - Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency - Communicate in a compassionate and professional manner, providing support and guidance - Investigate and assess the damage, loss, or injury...


  • Southport, Queensland, Australia First Home Solutions Pty Ltd Full time $60,000 - $80,000 per year

    Post-Settlement CoordinatorHelp Australians build memories in a home they love Southport, QLD | Full-Time or Part-Time | Competitive salary based on experienceAbout the RoleWe're looking for a reliable and detail-oriented Post-Settlement Coordinator to join our growing team at First Home Specialists. You'll take over once our clients go to contract...


  • Sunshine Coast, Australia Comlink Australia Full time $60,000 - $80,000 per year

    Join Comlink Australia as a Customer Support AdvisorDo you thrive in a fast-paced, client-focused environment? Comlink Australia is seeking two enthusiastic Customer Support Advisors to join our team. This is your opportunity to help clients navigate their care journey while working in an environment that values hard work, connection, and fun.What You'll...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **Employment Relations Advisor** **About the role** In this role at Youi, you will provide comprehensive employment relations and case management support through advice, coaching, guidance, and administration to our leaders and their teams. Your efforts will ensure fairness, consistency, risk mitigation, and compliance with industrial regulations. You'll...


  • Sunshine Coast, Australia The Safe Step Full time

    nts Opportunity to join a high performing team - NSW and QLD portfolio - Hybrid role Gold Coast or Sunshine Coast - Work in an established, compassionate and mature business **About Them** Renowned for providing safe and high-quality care and services through a large, passionate and purpose-driven workforce, this organisation is a clear market leader within...