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Coordinator Onboarding Specialist

2 weeks ago

Sydney, Australia Mable Full time

**_Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. _**:

- People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. Our interview processes are inclusive and will accommodate additional needs when required.

**A little about us...**

Founded in 2014, Mable has become one of Australia's largest and fastest growing healthtech marketplaces. Our platform is an online community of independent support workers who offer their services directly to people who are seeking aged care or disability support.

We’re thrilled to have been recognised within AFR’s Fast 100 list in 2021, Deloitte’s Tech Fast 50 2021 Awards and we won the Australian Growth & Australian Technology Growth Company of the Year Award 2020 This is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors.

**Mission**: We’re redefining support for disability and aged care in Australia by helping people who are aging or living with disability to connect with independent support people in their community.

**Watch this -**
**What we do**

**About the role**:
Reporting to the Coordinator And Organisation specialist team leader, this role will sit within our Sector Partnerships team. Your objective will be to build relationships with current and potential Support Coordinators and Care Managers to understand their goals, educate them on how to use Mable them to add multiple clients and match them to great support providers.

This is a unique opportunity to make a difference in people's lives at a rapidly growing company whose mission is to transform the aged care and disability support sectors.

**What will I be doing?**:

- Build relationships with current and potential support coordinators to understand their goals and provide advice and support to help their clients achieve their goals through Mable
- Ensure support coordinators seeking support have all the tools they need to get started in our community
- Work with internal stakeholders and Sector Partnerships team to solve complex support coordinators' queries
- Collaborate with colleagues to effectively manage call volumes, workflows and minimise delays through the onboarding process
- Deliver service standard excellence that is in line with our code of conduct and company values
- Adhere to all company procedures, values and policies so that you provide an accurate representation of the company to all potential clients
- Ensure thorough and accurate record keeping in Salesforce
- Meet and exceed role KPIs agreed to in performance check-ins
- Assist the Team leader with ad hoc tasks at the discretion of the team leader
- Undertake other duties and responsibilities as required

**What are we looking for?**:

- You will be proactive, a critical thinker and a great problem solver
- You are a good listener, problem solver, critical thinker, and people person
- You pride yourself and gain great satisfaction in providing amazing customer service
- You care about your customers and will always go the extra mile to get them the best outcomes
- Mable is a technology business, therefore we need tech savvy people who love to learn new things.
- You need to be confident using Google suite, Salesforce, and cloud-based contact centre software or can demonstrate an ability to pick similar systems up quickly
- Experience in a customer service, sales/account management environment is preferredYou enjoy working in a team towards team goals, deadlines and weekly KPIs
- You approach work with high-energy, drive and internal motivation in a fast paced and flexible environment
- Strong connection to, or interest in building an understanding of the Australian disability and aged care sectors and communities
- You exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity

**Life at Mable**

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**Sydney CBD Office - **Two minutes walk from Town Hall Station, we’ve recently taken over an entire floor of the Hilton Hotel building with state-of-the-art facilities and tools you need to get the job done (hello, #scaleup life).

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**Hybrid working model -** We love to encourage a healthy balance between team collaboration and home/ family commitments.

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**WFH Set Up Allowance - **A generous $800 to help you kit out your home office.

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**Competitive Remuneration -** Everyone at Mable contributes to the bigger picture mission so we want you to feel financially rewarded.

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**Wellbeing & Mental health -** We offer floating public holidays and access to our Employee Assistance Program (App + counselling).

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**Time away from our desks to recharge - **Enjoy additional days off to celebrate your birthday, support your community by tapping in