Coordinator Onboarding Specialist

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Mable (not for Hatch)**

Hatch is supporting Mable to find a great Coordinator Onboarding Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Mable.

**About the role at Mable**

Reporting to the Coordinator And Organisation specialist team leader, this role will sit within our Sector Partnerships team. Your objective will be to build relationships with current and potential Support Coordinators and Care Managers to understand their goals, educate them on how to use Mable them to add multiple clients and match them to great support providers.

This is a unique opportunity to make a difference in people's lives at a rapidly growing company whose mission is to transform the aged care and disability support sectors.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Mable.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

  • Onboarding Specialist

    2 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Onboarding Specialist

    1 week ago

    Sydney, Australia Fresha Full time

    **About **Fresha** Fresha is the leading marketplace platform for beauty & wellness** trusted by millions of consumers** and **businesses worldwide**. Fresha is used by** 110,000+ businesses **and** 450,000+ stylists **and **professionals worldwide**, processing over **1 billion appointments to date**. The company is headquartered in **London, United...

  • Coordinator Onboarding Specialist

    2 weeks ago

    Sydney, Australia Mable Full time

    **_Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. _**: - People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. Our interview processes are inclusive and will accommodate additional needs...

  • Marketing Coordinator

    2 weeks ago

    Council of the City of Sydney, Australia Ray White Full time

    As the Marketing Coordinator (Onboarding) you’ll be responsible for providing a 5-star marketing onboarding experience to brokers who are joining LMG or changing service plans to the LMG Partner or Loan Market service plan. You’ll achieve this through implementing their digital marketing set up, having strong communication throughout the process,...

  • Onboarding Specialist

    6 days ago

    Sydney, Australia Worldline Full time

    **The O**pportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products...

  • Onboarding Specialist

    2 weeks ago

    Sydney, Australia dotdigital Full time

    About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Legal Onboarding Specialist

    1 week ago

    Sydney, Australia Luminance Full time

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the...

  • Customer Onboarding

    4 days ago

    Sydney, Australia Calven Full time

    **Meet Calven! **Our technology platform has been in market for over a year and we are here to make the future of work, work for everyone (just ask our friends over at Canva). The world has changed rapidly - as individuals, our expectations for when, where, and how we want to work have changed and we are here to optimise that experience for everyone. After...

  • Onboarding Specialist- Apac

    6 days ago

    Sydney, Australia Klaviyo Full time

    Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist for our Sydney Office who is passionate about providing the best...

  • Onboarding Specialist

    5 days ago

    Sydney, New South Wales, Australia Dotdigital Full time $60,000 - $90,000 per year

    About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...