Onboarding Specialist

7 days ago

Sydney, Australia dotdigital Full time

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

About the Role
- Collaborate with the Professional Services team, Sales, and Customer Success to ensure seamless client onboarding, becoming a product expert and trusted advisor throughout the process.
- Oversee the entire client onboarding process, including data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success Manger
- Manage project schedules, coordinating internal resources to meet deadlines while ensuring alignment with client expectations and project goals, and serving as the primary point of contact for any escalations during onboarding.
- Create and deliver comprehensive written materials, guides, and ongoing support to enhance customer understanding and effective usage of Dotdigital's offerings.

About You
- 2+ years experience in a client facing role in a digital environment ideally onboarding clients or similar
- Project Management experience and working with a project management tool is preferable
- Experience working with international brands and stakeholders
- Ability to work to tight deadlines with changing priorities
- Ability to manage multiple projects simultaneously
- Fantastic attention to detail - especially when working under time pressure
- Proactive and confident, and able to build credible relationships with clients and their agencies
- Be an expert Excel and PowerPoint user
- Strong oral and written communication skills
- Experience in script writing / debugging would be an advantage

Interview Process
- 15min Screening Call with People Success Manager
- 1st Round Interview with Hiring Manager and Team member
- 2nd Round Interview with Hiring Manager and Director Of PS & Operations

Some of Our Global Benefits
- Parental leave
- Extended Paid Sick leave
- Dotdigital day
- Wellbeing reward
- Wellbeing Days
- Loyalty reward

DEI commitment

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