Onboarding Specialist

3 days ago


Sydney, Australia Give A Grad A Go Full time

Salary between $60k - $70k + super (depending on experience)
- Lots of social events plus an annual offsite.
- $5,000 in additional tax benefits with salary packaging

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description
- Onboarding Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job Responsibilities -Onboarding Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job Requirements
- Onboarding Specialist**
- Educated with a bachelor’s degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits
- Onboarding Specialist**
- Salary between $60k - $70k + super (depending on experience)
- $5,000 in additional tax benefits with salary packaging
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_



  • Sydney, Australia Validity Full time

    **About the Role** Onboarding Specialists at Validity are enthusiastic problem solvers! The Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Onboarding Specialist will be responsible for onboarding and training new clients with the end goal of...


  • Sydney, Australia Worldline Full time

    **The Opportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products of...

  • Onboarding Specialist

    3 weeks ago


    Sydney, New South Wales, Australia Dotdigital Full time

    Join to apply for the Onboarding Specialist role at Dotdigital1 day ago Be among the first 25 applicantsJoin to apply for the Onboarding Specialist role at DotdigitalGet AI-powered advice on this job and more exclusive features.Direct message the job poster from DotdigitalThe Company: Dotdigital is a thriving global community of passionate, dedicated...


  • Sydney, Australia Clyde&Co Full time

    Job Title - Client Onboarding Specialist - Role - Business/Professional Services - Expertise - Business Development - Job Location - Sydney - Description **The Team** Clyde & Co is an international law firm, with the largest, dedicated cyber incident response practice in Australia. We are a law firm, but we're not your average law firm and we have...


  • Sydney, New South Wales, Australia Luminance Full time

    Role: Legal Onboarding Specialist Luminance, a market-leading AI company for enterprise legal workflows, is seeking a Legal Onboarding Specialist to join our global Onboarding Team. You will onboard and implement our legal AI technology to support seamless integration into our customers' contract management processes, working closely with the Customer...


  • Sydney, New South Wales, Australia Luminance Full time

    Role: Legal Onboarding SpecialistLuminance, a market-leading AI company for enterprise legal workflows, is seeking a Legal Onboarding Specialist to join our global Onboarding Team. You will onboard and implement our legal AI technology to support seamless integration into our customers' contract management processes, working closely with the Customer Success...


  • Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- PermanentOur client is a global US Investment bank, seeking a Client Onboarding Specialist. The Client Onboarding Team works to manage the operational risks associated with the introduction of new client relationships to our client. This is an internal and external client-facing role and in many cases, contact with the Client...


  • Sydney, New South Wales, Australia Dotdigital Full time $90,000 - $120,000 per year

    Job TitleOnboarding SpecialistAbout UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our...


  • Sydney, Australia UBS Full time

    Australia - Operations - Investment Bank **Job Reference #** - 255778BR **City** - Sydney **Job Type** - Full Time **Your role** - Do you have a strong eye for detail and are incredibly organised? Do you have a client service orientation and high risk awareness? - We’re looking for such an individual to join our team of Client Onboarding Specialist...


  • Sydney, Australia Luminance Full time

    This is a fantastic opportunity to join Luminance, thepioneer of Legal-Grade AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the...