Mentor

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

The Mentor is focused on providing ongoing support to customers within the appropriate employment services program to ensure sustainable employment and outcomes are realised.

A mentor will have responsibility for shaping the future for customers within the program. Ensuring appropriate plans and progress take place to become ready for employment. A solid understanding of people centred case management principles including barrier management is core to continued success as well as a detailed understanding of what Job Ready looks like for customers.

The Mentor will create future employment opportunities for customers by identifying areas for development, upskilling, training, wellbeing & Mental Health support program suitability and referral to community-based support networks.

**Skills and Experiences**:
Personal Attributes

Builds rapport easily and quickly.
Challenge and/or encourage others depending on what the situation requires.
Provide feedback that is honest, open and positive.
Thrives in a target based fast paced environment, a self-starter that can work autonomously to reach targets.
High level of resilience and ability to remain calm and keep a positive attitude when responding to a range of situations.
Ability to manage, develop and support a large portfolio of customers.
Strong problem-solving skills and initiative - able to find solutions and understands the key contract levers that are important in achieving sustainable employment outcomes.

Required Experience

Able to understand the steps required by a customer to achieve a Job Ready status.
Proven skills in building collaborative customer partnerships through ongoing coaching, mentoring, support and effective case management.
Proven experience in case management service delivery and mentoring, able to effectively identify customer training needs and provide guidance.
Proven ability to generate placement leads according to caseload skills and abilities which result in sustainable employment outcomes.
Ability to analyse job requirements and effectively support customers according to their needs.
Proven track record of achieving KPI’s and deadlines.
Experience in target-based and fast-paced environments.
Excellent oral and written communication skills and the ability to adapt style to suit the audience.
Demonstrated ability to effectively communicate and engage with employers and job seekers from diverse background.
Experience working in an Employment Services setting or similar such industry.

**Qualifications**:
Relevant tertiary qualifications or equivalent experience within a People based case management, Coaching, Mentoring, and rehabilitation or similar industry sector is highly desirable.

Other Requirements

Current and valid Australian Class C Motor Vehicle Licence.

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Flexible working arrangements
Salary packaging
Health and wellbeing allowance
Additional wellbeing leave (on top of your annual and personal leave entitlements)
You'll also benefit from corporate health insurance discounts.

Join us and be a part of a team that makes a real difference.

Your Next Steps