Executive Manager

3 days ago

Wollongong, Australia BIC Consolidated Full time

**Company Description**

BIC Consolidated is a leading provider of cleaning services and we are looking for dedicated cleaners who can join our team.

**BIC Consolidated's Core Values & Unique Selling Points**

BIC Consolidated drives the industry with innovation and ethical practices with our core values being Safety, Respect, Team Work, Commitment to Employees, Honesty and Customer Focus.

Our USP's are within the investment in our people, sustainability, innovation and technology and by ensuring full transparency.

This role will involve the following duties but not limited to:

- Liasing with Regional Manager on development of project plans, timelines, and budgets, and ensuring that all stakeholders are informed of the project's progress.
- Address all requests and complaints received from clients. Complete the necessary documentation to process client requests at Head Office.
- Be responsible for the day-to-day management and operation of the site/sites, including ensuring the service performance, and Company KPI’s, handling of complaints and dealing with employment related matters.
- Be the first point of contact for clients and liaise with clients to build, maintain and enhance strong long-term relationships
- Liaise with Regional Manager to establish the budgets for operations. Follow up the budget on a regular basis and make the necessary adjustments to existing contracts/client project.
- Coordinating and allocating resources, including personnel, equipment, and materials, to ensure that they are used effectively and efficiently.
- Monitor the quality of the job performed by the cleaning team and immediately addresses any problems
- Engaging and managing stakeholders, including providing regular updates and addressing concerns or issues that arise during the project.
- Administrate the provision of the necessary resources for an effective and efficient flow of the cleaning operation, including training of staff.
- Ensure building data, such as waste figures, fault reporting etc. is accurate and relayed to Head Office in a timely manner for the production of monthly client reports.
- Ensure quality assurance implement process improvements, and keep relevant policies, procedures, and resources up to date and available for relevant stakeholders.
- Be responsible for ensuring the Company's WHS objectives and procedures are put into practice by the on-site staff and is responsible for providing suitable resources to ensure that an effective service is provided under safe conditions.
- Holds contact with the Operations Manager to report general issues about the worksites, exchange feedback about problematic situations and areas of improvement.

**Qualifications**

- Hold relevant qualifications in project management or business administration.
- Minimum of 1-2 years of experience in similar role.
- Proven experience, preferably within the Supply Chain & Logistics.
- Excellent negotiation, communication, and interpersonal skills.
- Familiarity with cleaning industry regulations, health and safety standards, and best practices.
- Ability to work independently and manage multiple projects simultaneously.

**Salary**: AUD 84,000 per year, plus superannuation
**Additional Information**
**_
BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islanders to apply._

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