Executive Assistant Manager

**Spare Staff **is hiring **Executive Assistant Manager** for **Purple Playground**

**How to apply**:
Application can be submitted on this link for review:
An excellent opportunity exists to join our client, who are a growing company, looking to redefine service excellence by ensuring the guest experience is at the heart of what they do. They strongly believe in developing their own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT big thing, then please read on

Reporting to the General Manager of the Hotel, you will be responsible for the short-and long-term planning and day-to-day operations of the Hotel and related areas such as Front Office, Housekeeping, and Maintenance departments, with a strong focus (70%) on the Food & Beverage Department. You will also assume management of operations in the absence of the General manager.

Working for a popular and large Hotel in Wollongong, NSW, that host many popular events, with an array of beautiful function rooms suited to different occasions, you will thrive in this environment, working with a positive and fun-loving, yet professional team, who values innovation and collaboration in the working environment.

**About the role**

A Full-Time role exists as an Executive Assistant Manager/2IC of the Hotel, to assist with the day-to-day operational running of this Hotel. Due to the nature of event work, some after-hours and weekend work may be required.

Leaning on your background and experience in Hotel Management (preferably in Food and Beverage), you will be required to fulfil the following duties under this role:

- Manage and maximise occupancy, revenue, and average rate, whilst maintaining high service standards via the upselling of programs within the department
- Manage the Rooms Division, Food & Beverage Operational team, and other Hotel departments to ensure maximum revenue and profitability for the hotel
- Collect and analyse data to make customer-focused business decisions; ensuring the team understand and exceed customer expectations at all time
- Handle difficult situations with poise and self-assurance; demonstrate emotional intelligence and humility; remain calm, confident, and dependable during a crisis
- Provide regular feedback, coaching, support, and guidance to the team to create a positive environment and achieve ‘excellence’ and ‘engagement’ within all departments and the Hotel
- Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality
- Work collaboratively with other departments to achieve common goals and objectives; promote collaboration & teamwork in others
- Knowledge and understanding of the P&L, controls, inventory, costs, expenses and all cash handling procedures and policy
- Implement quality control procedures and ensure the department is compliant
- Prepare and achieve budgets, payroll, and productivity forecasts with employee work schedules to reflect operating forecasts
- Effective recruitment, training, performance management, targeted development, reward & recognition of associates to ensure positive retention and growth

**About you**

This role is perfectly suited to a strategic, innovative, collaborative and customer service focused assistant hotel manager. You will be someone who can project a friendly, yet professional demeanor, who isn’t scared to roll up their sleeves and be active out on the floor at times

**You will be someone who demonstrates the following attributes**:

- Minimum of 5 years’ experience in the hospitality sector, coupled with at least 3 years in a senior people leadership/management role (4-5 Star Hotel experience is a plus)
- Hold strong leadership skills and the ability to mentor and develop a team
- A collaborative approach with a strategic and analytical focus - more specifically the Food and Beverage and Conferencing Space
- Highly effective communication, networking and business partnering skills
- Superior organisational, time management, and follow-through skills
- Ability to build, maintain and strengthen existing customer relationships with external and internal clients
- strong financial acumen recommending budgeting strategies and managing expenses within approved budget constraints

**How you benefit?**

Working with our client will mean you can access some fantastic employee benefits like:

- Location - working in the beautiful coastal town of Wollongong, with initial relocation assistance and accommodation available until you get settled (negotiable) - and cutting-edge staff amenities including fully outfitted break area, and change rooms
- Salary - a competitive base salary with the extra incentive of hotel accommodation and food and beverage discounts within the Hotel Group
- Working with a friendly, vibrant, profess