QA Manager

**When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.**

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organisations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defence techniques optimised for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organisations to simplify and secure their connected world.

**Position Overview**:
The Agile QA Manager is responsible for
- Manage multiple workstreams and coaching the Manual QA Team (managing test tickets, deployments, hotfixes, Amazon Elastic Search updates, API testing, and testing new features such as Cloud One integration, Template Security, Cloud One custom roles, etc)
- Manage the Automation QA Team (automating Public API, work on operations tickets, etc).
- Coordinate with developers and technical leads to enable technical knowledge transfer to the QA team
- Investigate customer raised issues
- Lead and support the teams as they transition from waterfall to agile QA
- Advise and coach teams on how to build, deploy, and test infrastructure components on AWS
- Lead the expansion of testing as a service for agile
- Reduce the burden of manual testing and seek to improve QA KPIs as a combined manual and automated solution
- Improve quality and velocity of engineering through integrated and efficient automated testing
- Know how to solve common testing problems related to AWS
- Contribution to improving CICD processes
- Commitment to quality, automation, security
- Work with QA, developers and test engineers to improve test and release processes
- Remain current with market developments and recommend new test automation technologies Basic Qualifications

**Skills**:

- Have a highly analytical mind that critically evaluates problems and solutions, as well as tools and technologies to assist in delivering engineering and operational goals expediently and cost effectively.
- Must be comfortable working independently, within a team, and seek to foster a culture of inclusion and constructive communication.
- Proactive and self-directed, identifying issues and opportunities ahead of time.
- Most of the automated tests run on serverless infrastructure and include end-to-end, unit tests, and smoke tests. So a knowledge of this would be important
- Extensive experience working with AWS Infrastructure

**Preferred Qualifications**
- University degree is highly regarded
- Agile certification
- AWS certification is a plus
- Development experience, especially with JavaScript

**Benefits of being a Trender**
- At Trend Micro, our people and culture are our power. There are no barriers - you are empowered to discover your passion and be the best part of yourself.
- We encourage you to challenge the status quo, break assumptions, and learn and grow every step of your career, fulfilling your potential.
- Helping customers succeed is our top priority. We believe in doing the right thing, solving the right problems, and maintaining business sustainability. And our efforts to make a difference go beyond the digital world.
- Trenders have the opportunity to be good global citizens by building houses in the Philippines, donating money to help underprivileged communities, educating kids and parents on online safety, advancing a diverse workforce (Close the Gap program), and more.
- We take employee wellbeing seriously. At Trend, you will have access to Medical Insurance, Mental Health Support through access to EAP, Yoga and Meditation sessions, Gym reimbursements, Paid Parental Leave etc.

At Trend Micro, we embrace diversity, equity, and inclusion. We believe that our people are our greatest asset and we understand the importance of bringing diverse perspectives, approaches, and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourages people from all backgrounds to apply. We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.