QA Analyst

**Quality **Assurance **Analyst, Customer Lifecycle Management - 27779**
- **12 month Max Term Contract with a view to permanency**:

- **Sydney, NSW
**How will I Help?**
Client Lifecycle Management (CLM) is part of Institutional Banking Services under the Group Operations division. Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers, stakeholders and products.

The Quality Assurance (QA) Analyst / Senior Analyst will be responsible for testing completed KYC files to ensure accurate completion in accordance with the internal and external KYC requirements. The QA Analyst / Senior Analyst will also be responsible for identifying deficiencies, their root causes and to create and/or provide active Knowledge Upskill sessions to KYC analysts (i.e., coaching, training, and guidance). The QA Analyst / Senior Analyst will also work closely with various stakeholders such as: the Financial Crime Compliance Team; Operations Teams and the Management Team.

**Key responsibilities**:

- Support the design and implementation of QA framework that adheres to AML/CFT operating guidance and the necessary regulatory standards
- Perform QA testing to ensure that KYC reviews have been accurately completed in accordance with the requirements
- Create or contribute to the production of training materials to address trends and findings and conduct the delivery of the training
- Develop and maintain Management Information (MI) reporting in accordance with business requirements and contribute to the production of accurate MI reports
- Provide active Knowledge Upskill sessions to KYC analysts i.e. coaching/training/guidance
- Manage the close interaction between the Operations teams to ensure seamless communication and consistency
- Identify opportunities to improve risk mitigation by tightening controls and/or procedures
- Provide support to the business for audit queries
- Embrace change initiatives and work with your colleagues to keep procedures updated and implement the change processes as seamlessly as possible
- Identify opportunities for system and process enhancements and work closely with Management to work through cost vs benefit analysis and delivery plan for implementation. Own the delivery where agreed.
- Ensure that operational risk practices are actively understood and complete all mandatory training e.g. Banking Code of Practice

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**
To be successful in this role, you will need to be a confident and articulate communicator to clearly address training materials and requirements and to develop a close bond with your team and build a strong relationship with the key stakeholders. You will need to have a strong understanding of KYC/AML and have a analytical mindset to perform QA testings to ensure KYC reviews have been completed in a precise manner and assess QA reviews to implement strategies to upskill team members to achieve a higher performance.

A proven experience in a leadership role would be advantageous as you will be required to initiate change processes, improve risk mitigation, and support the implementation of QA frameworks to the team. A previous experience in KYC (Customer Onboarding and Ongoing Due Diligence) and Quality Assurance of the same is highly regarded.

**Skills and Experience required**:

- Degree qualification preferred
- Minimum 3 years of experience in KYC (Customer Onboarding and/or Ongoing Due Diligence)
- Previous experience in Quality Assurance role is preferred
- Strong understanding of KYC / AML, particularly in FI, Corporate and Funds
- Knowledge in the local jurisdictional KYC requirements
- Knowledge in other global jurisdictional KYC requirements advantageous
- Excellent focus on attention to detail with the ability to work and make decisions in a fast-paced environment
- Strong analytical mindset
- Confident and articulate communicator
- Able to work independently and under pressure
- Strong interpersonal and communication skills at all organisational levels
- Energetic and motivated, able to work well inside a group and broadly across an organisation

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment tha