Revenue Operations Manager

**About Hapana**

Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like F45, Gold's Gym, BFT, STRONG Pilates, Vaura Pilates, KX Pilates, and more. Our all-in-one platform uses automated lead nurturing, captivating member experiences, multi-layered reporting, and advanced day-to-day operational controls to assist in growing member communities, expanding location footprints, and boosting revenue.

We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up.

**Job Summary**

We are looking for a Revenue Operations Manager to join our team and drive alignment, efficiency, and insights across the full revenue funnel. In this role, you'll support Sales, Marketing, and Customer Success teams by optimising processes, managing systems, and providing data-driven insights to ensure predictable growth. You will be a strategic partner, focused on improving cross-functional collaboration, pipeline management and performance visibility.

**Key Responsibilities**:

- Design, document, and improve end-to-end processes across Sales, Marketing, and Customer Success to drive efficiency.
- Identify and resolve bottlenecks within the revenue funnel to ensure seamless handoffs and faster deal cycles.
- Implement playbooks to standardise best practices for scalable growth.
- Administer and Oversee the management and optimisation of revenue tools (CRM, marketing automation, customer success platforms, etc.).
- Collaborate with key stakeholders to integrate and maintain data consistency across platforms.
- Build and maintain dashboards and reports that provide visibility into key metrics, such as pipeline health, conversion rates and churn
- Analyse revenue performance trends and provide actionable insights for leadership.
- Be a strategic advisor using data to support revenue strategies and decision-making.
- Conduct quarterly business reviews (QBRs) to share progress and highlight opportunities for improvement.
- Help implement frameworks for account segmentation, customer retention strategies, upsell/cross-sell initiatives.

**Qualifications**:

- 3+ years of experience in Revenue Operations, Sales Operations, or a similar role in a SaaS environment.
- Advanced proficiency in CRM platforms (e.g. HubSpot) and reporting tools
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Experience in building reports, dashboards and forecasting models.
- Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels.
- Strong understanding of the SaaS revenue lifecycle, including lead generation, sales processes and customer success metrics.
- Familiarity with SaaS pricing models, compensation plans and customer segmentation strategies.

**Why Join Hapana?**:

- Be part of an innovative team transforming the fitness and wellness space.
- A culture that lives our values building trust, daring to be the best and supporting each other
- Opportunities to make a lasting impact and grow your career in a dynamic, global organisation.
- Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies.