Regular Giving Manager

Based Randwick, Sydney 2031
- Hybrid / flexible working (Thursdays in the office)
- Full time, permanent position (open to 0.8 or 9day fortnight)

Hands on role, managing a growing regular giving program. Focusing on face to face and digital acquisition and developing solid retention strategies.
- **Based Randwick, Sydney 2031**:

- **Hybrid / flexible working (Thursdays in the office)**:

- **Full time, permanent position (open to 0.8 or 9day fortnight)**:

- **Opportunity to manage a growing RG program**

**The Organisation - Children’s Cancer Institute (CCI**
**)**

The Children’s Cancer Institute is the
**only independent medical research** in Australia dedicated to the seamless integration of child cancer research, clinical care and education to ultimately
**put an end to childhood cancer.**

Every week in Australia, three children and adolescents die of cancer. Only when that three becomes zero, and when all the survivors can live a normal life, will their work be done.

More than 40 years on, their vision remains unchanged - to save the lives of all children with cancer and improve their long-term health, through research.

The Institute has
**recently embarked on a remarkable adventure** towards joining with their clinical colleagues at the Kids Cancer Centre, Sydney Children’s Hospital, in a brand-new purpose built home, Australia’s first Children’s Comprehensive Cancer Centre, which when completed, will house up to 900 child cancer clinicians and scientists.

**The Role - Regular Giving Manager**

Sitting within the Individual Giving team of 6 people and reporting to the Head of Individual Relationships, the role of Regular Giving Manager will drive the program to
**achieve acquisition and retention goals** for regular supporters.

The current program has
**strong foundation from face to face** fundraising acquisition (approximately 80%) and you will
**work collaboratively** with an external supplier to ensure the ongoing success of this. You will work collegially with the Data & Supporter Insights Manager and the wider Marketing & Fundraising team to
**strengthen the RG strategy** and CCI’s brand.

You will utilise rich content, targeting, segmentation and personalisation techniques to
**engage donors** and maintain a feeling of being ‘connected’ with their mission. The next phase in growth for the program will be to focus on
**digital marketing acquisition** strategies.

**Responsibilities**
- Manage the Regular Giving program from end to end
- Ensure acquisition of engaged supporters, timely and effective onboarding, managing retention & growth
- Manage relationships, reporting and KPIs for F2F Acquisition with a 3rd party supplier
- Oversee the successful debiting and declines management for the program with the support care team
- Work collaboratively with Marketing to ensure campaigns are delivered on time and to budget
- Support the digital integration strategy across all areas of the IG program with marketing (content, video, social media, website/online donations)
- In conjunction with the Head of GM Data & Supporter Insights, ensure that the Salesforce database is well managed
- Provide effective and insightful reporting on the RG program
- Ensure Compliance with Marketing & Fundraising legislation including data privacy, financial management and fundraising code of conduct (FIA).

**Your Skills & Attributes**
- Demonstrated success in a mass fundraising role - campaigns / appeals / RG or IG.
- Expertise in Face-to-face donor journey and onboarding.
- Experience in digital marketing acquisition methods.
- Willingness to be hand on implementing RG strategy.
- Resilience - persist despite challenges, obstacles, and interruptions.
- Empathy - understand and consider other’s feelings, thoughts, and experiences.
- Confidence managing internal and external stakeholders and problem solve to successfully achieve targets

**How to Apply