Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, Sydney, and Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with experience in superannuation, life insurance, and/or personal injury claims management to join our Superannuation team.

The Case Manager is responsible for managing claims on behalf of our superannuation fund clients, including the distribution of death benefits and management of disablement claims such as Total and Permanent Disability (TPD), Income Protection (IP), and Terminal Illness.

This role ensures that members' funds are accessible in cases of disability before retirement and are appropriately distributed to beneficiaries upon death. If you are looking for a change and would like to leverage your experience in case management, this role will be the perfect fit for you.

This will be a permanent, full time position based in the Brisbane, Sydney, or Newcastle office, with flexibility to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES
- Prepare and implement effective claims management and member communication strategies regularly within timeframe to achieve optimum member outcomes.
- Ensure compliance with relevant superannuation legislation, regulations, and fund rules, and oversee insurance claims under the Life Insurance Code of Practice
- Provide compassionate and professional support to members and their representatives or beneficiaries throughout the claims processes.
- Maintain clear and empathetic communication with claimants.
- Tailored and empathic delivery of adverse outcomes to all stakeholders with a solution focus
- Collaborate with internal teams to ensure seamless claims processing.

ABOUT YOU
- Previous experience in superannuation, life insurance, and/or personal injury claims management is highly desired.
- Strong understanding of claims processes and relevant legislation.
- Passion for supporting members and their families during difficult times.
- Excellent communication and interpersonal skills including confident phone manner.
- High level of attention to detail and accuracy in managing claim workflow, drafting file notes, and preparing written correspondence

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super