Technical Specialist

Role purpose
As part of a wider “shared service” operation between the two departments, the Technical Specialist enables the team to drive product demonstrations, change management, user adoption and training related activities.
The role is focused on efforts to maximise the opportunities brought about by the M365 technology and is part of a team that provide specialised ways of working services to the department including tailored training, facilitation of executive events and community of practices, best practice advice and configuration of corporate IT systems available to us.
Specialist expertise
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Knowledge and skills
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- Project management: consults, liaises with, and influences key stakeholders; produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; monitors performance against objectives and manages project risks and issues; ensures project objectives are met.
- Stakeholder management: identifies issues in common for one or more stakeholders and uses to build mutually beneficial partnerships; identifies and responds to stakeholder's underlying needs; uses understanding of the stakeholder's organisational context to ensure outcomes are achieved; find innovative solutions to resolve stakeholder issues.
- Problem solving: seeks all relevant information for problem-solving; liaises with stakeholders; analyses issues from different perspectives and draws sound inferences from information available; identifies and proposes workable solutions to problems; implements solutions, evaluates effectiveness and adjusts actions as required.
- Planning and organising: sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required; identifies processes, tasks and resources required to achieve a goal; establishes systems and procedures to guide work and track progress; recognises actual and potential barriers and finds effective ways to deal with them.
- Self-management: invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to manage them more effectively.

Personal qualities
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- Customer/client focus: listens to customers; actively seeks to meet customer needs; seeks ways to improve services; committed to delivering high quality outcomes for clients.
- Conceptual and analytical ability: deals with concepts and complexity comfortably, uses analytical and conceptual skills to reason through problems, has creative ideas and can project how these can link to innovations.
- Creativity and innovation: generates new ideas; draws on a range of information sources to identify new ways of doing things; actively influences events and promotes ideas; translates creative ideas into workplace improvements; reflects on experience and is open to new ways to improve practice.
- Flexibility: adaptable; open to new ideas; accepts changed priorities without undue discomfort; recognises the merits of different options and acts accordingly.
- Integrity: committed to the public interest; operates in a manner that is consistent with the organisations code of conduct; inspires trust by treating all individuals fairly.
- Detail focus: observes fine details, identifies gaps in information, looks for logical sequences of information, and highlights practical considerations of plans and activities.
- Relationship building: establishes and maintains relationships with people at all levels, promotes harmony and consensus through diplomatic handling of disagreements, forges useful partnerships with people across business areas, functions and organisations, builds trust through consistent actions, values and communication and minimises surprises.
- Teamwork: cooperates and works well with others in pursuit of team goals, collaborates, and shares information, shows consideration, concern and respect for others' feelings and ideas, accommodates, and works well with the different working styles of others, encourages resolution of conflict within the group.

**Qualifications**:

- A tertiary qualification in fields related to information technology will be highly regarded
- Microsoft Certifications across the M365 learning paths will be highly regarded
- A tertiary qualification in fields related to project or business management would be desirable.

Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health