Project Integration Specialist

**Project Integration Specialist | Adelaide, South Australia | Hybrid** At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual. **What if you could turn your job into a career with purpose?** **You'll be responsible for**: - Partner with Stakeholders to understand project objectives and coordinate the Contact Centre implementation of a portfolio of business change plans and projects - Consult to gather business requirements and assess viability of potential solutions to meet project needs - Identify opportunities to align project solutions to deliver mutually beneficial outcomes for internal and external stakeholders - Identify risks effecting delivery of project strategies and if necessary, deploy contingencies to ensure on time and quality completion - Ensure strong governance and compliance of recommendations and proposed solutions to meet regulatory and compliance needs **Important to your success**: - Demonstrated experience leading and delivering projects within time, budget and resource constraints and sustaining outcomes - Knowledge of project governance and project management frameworks - Knowledge of Contact Centre operations including workforce planning, quality, telephony, and other contact centre technologies - Excellent verbal and written communication skills, capable of communicating with audiences at all level with clarity, impact and influence **What's on offer?** - As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers, and our community - Make a meaningful difference to supporting environmentally friendly workplaces - We value integrity, discretion and doing what's right for the customer over KPIs and strict process **About us** - Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us._ We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it will be necessary for you attend the workplace from time to time. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia. **Project Integration Specialist | Adelaide, South Australia | Hybrid** At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual. **What if you could turn your job into a career with purpose?** **You'll be responsible for**: - Partner with Stakeholders to understand project objectives and coordinate the Contact Centre implementation of a portfolio of business change plans and projects - Consult to gather business requirements and assess viability of potential solutions to meet project needs - Identify opportunities to align project solutions to deliver mutually beneficial outcomes for internal and external stakeholders - Identify risks effecting delivery of project strategies and if necessary, deploy contingencies to ensure on time and quality completion - Ensure strong governance and compliance of recommendations and proposed solutions to meet regulatory and compliance ne