UX - User Experience Designer

9 hours ago

Sydney, Australia ING Full time

ING is looking to bring in a **UX designer**, who is not only passionate about design itself but can also create the best experience for our customers. The purpose of these UX activities is to increase customer saU xUxtisfaction, user-friendliness and accessibility of ING’s digital services, all of it by aligning with the bank's strategy to increase customer engagement and conversion rates.

You’ll work closely with the UX lead, product and engineering teams to create innovative experiences across all of ING’s products. You’ll investigate users’ problems and make design decisions based on quantitative and qualitative data, keeping end-to-end responsibility for designing, engaging digital experiences for our customers.

We are looking for a colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment.

**What are you going to do? You will..**
- Work on large/complex digital initiatives in collaboration with UX & Design, Product Owners and Business Stakeholders.
- Design and manage both qualitative and quantitative usability testing aimed at a surfacing underlying customer needs, and validating those concepts with customers.
- Contribute to the direction and development of concepts, solution opportunities, and design rationale to team members and stakeholders, and turning these concepts and ideas into an executable strategy.
- Act as an advocate for user experience across the business, increasing engagement and business understanding of the value and benefits of this function, and effectively communicating research findings, conceptual ideas and detailed UX design rational.

**What are we looking for? Someone who has**
- Strong working knowledge of user-centred design principles when leaning into your experience in information architecture, wireframing, user flows, prototyping and testing.
- 3-5 years of experience as UX designer and has a solid UX portfolio.
- Solid experience running a UX workflow end to end, from picking up the brief to delivery with stakeholders and project teams.
- Technical experience across Sketch, Figma, InVision or equivalent wireframing/ prototyping tools - experience with Axure would be a bonus.
- Good understanding of interface design principles for both native app and responsive web experiences.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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