Drives Help Desk Officer

5 days ago

Newcastle, Australia Transport For NSW Full time

**Drives Help Desk Officer**:

- Organisation/Entity: Transport For NSW
- Job category: Call Centre & Customer Service
- Job location: Newcastle, NSW, AU, 2302
- Job reference number: 101137
- Employment type: Fixed Term Full-Time
- Salary range: $99624.0-$106003.0

**You’re excited by opportunities to explore your potential and try something new.**

**Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
This role will see you providing high level advice relating to the operation of the DRIVES software to a wide variety of users including Service NSW and other government agencies in a timely efficient manner.

You will provide excellent customer service by investigating and analysing errors and anomalies and providing advice on how to navigate these in a challenging high-volume environment.

**Please note that this is a full-time role for 12 months and is office based in Newcastle 5 days pw.**

**Previous applicants do not need to apply.**

For more information on this position and business unit, view the role description.

**About you**

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

**Applications close: 11:59 pm Wednesday 30 July 2025.**

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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