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Team Leader/supervisor

2 weeks ago

Glen Waverley, Australia Glenny Kebabs Full time

GLENNY KEBABS

Reinventing the KEBAB industry as we know it

Want to join a brand full of energy that is reinventing an entire food sector?

Glenny Kebabs wants you

‘For The Culture’

We are all about the food culture, car culture and people culture

Glenny Kebabs currently has 5 outlets in Melbourne, and a 6th opening in late 2024.

We have a desire to expand Melbourne wide, and eventually nationwide. So, if you have a passion for quality food, are customer focused and want to surround yourself with likeminded talented individuals who live and breathe their values - then you've come to the right company.

They must have excellent communication skills, be a proactive leader and always be willing to lead by example and help the team when required - ‘Great leaders will never expect their team to do something they wouldn’t do themselves’

The role is Part-Time with rotating hours around the needs of the business.

Late starts and finishes, so you can enjoy a bit of a sleep in

**Responsibilities**:
Maintain and manage successful business operations while on shift, including overseeing the team, attending to managerial duties and ensuring an overall excellent customer experience.
- People - Develop, support, train and coach team members throughout the day-to-day and lead by example.
- Brand - Highest of standards relating to product quality and the service we provide to all our customers.
- Team - Support your assistant venue manager/s and venue manager to achieve overarching business goals in restaurant, maintain financial performance and positively contribute to brand representation.
- Experience - protect our customers, reduce wait times, increase customer satisfaction, enhance ambiance, cleanliness & stores presence
- Sales - Incentivise upselling, complete and support suggestive sells, make suggestions for promotional and local area marketing ideas.
- KPI’s - Labour expenditure on shift, Compliance, OH&S, Food Safety, Customer Reviews, Product Quality, Wastage.
- Other - Reducing wastage and spoilage of products on shift. Managing team member shifts around budget and legal obligations. Ensuring timely completion of all daily and weekly required tasks.

**Requirements**:

- Minimum 1 year experience in the hospitality industry, or similar.
- Management experience preferred but not essential.
- Strong connection with team and people to maintain a strong culture and build on team performance.
- Proactive leadership and displays a strong initiative level
- Ability to meet KPI’s and actively seek improvements.
- Provide ongoing feedback to your team and have difficult conversations when required.
- Be open to receiving feedback from your managers.
- Outstanding time management and organisational skills.
- Ability to multi-task and organise shifts to meet deadlines.
- A passionate for customer service and food.
- A desire to improve and grow alongside your teams and the business.

**Job Type**: Part-time

Pay: $54,667.72 - $96,659.77 per year

Expected hours: No less than 10 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating roster

**Language**:

- English (preferred)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

Expected Start Date: 01/01/2025