Home Loan Call Centre Consultant

4 days ago

Brisbane, Australia Auto & General Holdings Full time

**About The Role**:
As a Home Loan Call Centre Consultant, you’ll be the first point of contact for customers who have recently completed a home loan comparison enquiry. These customers have already shown interest in exploring their options, and your role is to understand their needs and guide them through the next steps of the lending process.

You’ll play a key part in helping customers move forward with confidence on their home ownership journey; all while being part of a supportive, high-performing team committed to delivering exceptional service and strong conversion outcomes.

**What You’ll Do**:

- Contact customers and have solution-focused conversations to identify the right lending options.
- Build trust and support customers through the home loan journey, addressing questions and concerns.
- Meet and exceed KPIs across conversion, customer satisfaction, and call quality.
- Participate in ongoing coaching and training to sharpen your skills and stay up to date.

**What You’ll Bring**:

- 1+ year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly regarded.
- Strong communication and active listening skills, with the ability to build trust and explain complex information clearly.
- A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions.
- Tech-savvy and detail-oriented, with experience using CRMs like Salesforce and confidently navigating multiple systems.
- Motivated by results, with a proven ability to thrive in a fast-paced, KPI-driven environment.
- A positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering great customer outcomes.
- Ideally, you’ll also bring knowledge of home loan products, lending structures, or experience with aggregator/comparison platforms, along with an understanding of responsible lending and compliance obligations.

**Our Benefits**:
At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:

- A supportive and vibrant team with a fantastic company culture, including annual celebrations, family fun days, regular events and free coffee Mondays
- Additional leave days, including a ‘ME’ day (an additional day of leave to look after YOU) and ‘Volunteer Day’ leave.
- Extensive training and ongoing development opportunities.
- Competitive base salary + incentives.
- Referral program where you can be rewarded for bringing in new team talent.
- Clear career progression pathways in a growing business.
- Employee discounts on a range of insurances, as well as discounts with a broad range of providers.

**About The Company**:
You know us - we're the meerkat comparison site At Compare the Market, we’re a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.

We’re a values-led team that thrives on collaboration, ownership, and innovation - all while keeping our customers at the heart of what we do.
- At Compare the Market we’re proud to be an Equal Opportunity Employer and we embrace diversity._

  • Home Loan Consultant

    2 days ago

    Brisbane, Queensland, Australia Compare the Market Australia Full time $60,000 - $120,000 per year

    Brief DescriptionAbout The CompanyCompare the Market - yes, the one with the meerkats - is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the worldWe're a values-led team that thrives on...

  • Home Loan Consultant

    2 days ago

    Brisbane QLD, Australia Auto & General Insurance Full time $60,000 - $120,000 per year

    About The CompanyCompare the Market - yes, the one with the meerkats - is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the worldWe're a values-led team that thrives on collaboration,...

  • Home Loans Customer Service

    5 hours ago

    Brisbane, Queensland, Australia Compare the Market Full time $60,000 - $90,000 per year

    About the Role:We're looking for a Home Loans Customer Service & Support Consultant to join our friendly and supportive team. You'll be the first point of contact for customers via Live Chat, inbound calls and other channels; supporting them from loan enquiries and application through to settlement and beyond. If you have strong communication skills, a...

  • Call Centre Trainer

    1 week ago

    Brisbane, Australia Auto & General Holdings Full time

    **About Us** At Compare the Market, we’re a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple. We’re a values-led team that thrives on collaboration, ownership, and innovation, all while keeping our customers at the heart of what we do. **The...

  • Call Auditor

    13 hours ago

    Brisbane, Australia Auto & General Holdings Full time

    **About Us** At Compare the Market, we’re a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple. We’re a values-led team that thrives on collaboration, ownership, and innovation, all while keeping our customers at the heart of what we do. **About...

  • Home Loan Sales Associate

    6 days ago

    Brisbane, Queensland, Australia Aussie Full time

    Company DescriptionFor over 30 years, Aussie has been one of Australia's most iconic and trusted home loan brands, helping more than 1.5 million Australians achieve their homeownership dreams. Today, we're Australia's largest branded distributor of home loans with over 1,300 brokers and 215 retail stores nationwide. But we're not just about home loans...

  • Mortgage Broker

    6 days ago

    Brisbane, Queensland, Australia Loan Market Full time

    About the OpportunityStroud Homes, an award-winning Australian home builder renowned for delivering quality new homes nationwide, is partnering with Loan Market to bring an exciting opportunity for an experienced Mortgage Broker / Loan Writer. We're seeking a skilled professional to manage a consistent flow of qualified construction finance leads and help...

  • Customer Care Consultants

    2 weeks ago

    Brisbane, Australia The Andersen Partnership Full time

    Permanent positions with 3 days WFH a week - Work for a Global Insurance company - Hybrid WFH/ office role with laptop & headset provided **Key Information** - Need to have proven Call centre | customer service experience - Permanent positions with 3 days WFH a week - Must be self motivated and have high attention to detail - Work for a Global Insurance...

  • Call Centre Consultant

    6 days ago

    Brisbane, Australia Weploy Full time

    **Looking for a role where you can make a difference to someones life?** **Love supporting customers through the good and bad?** **We've got you covered.** **Benefits!**: - **Work from home** opportunity - **Jan** **2025** **Start** - interviews happening asap! - Mon-Fri rosters - **no weekend work!**: - **Full time hours each week **(37.5pw) **Your Next...

  • Call Centre Advisor

    6 days ago

    Brisbane, Queensland, Australia Weploy Full time $187,200 per year

    Looking for a role where you can make a difference to someones life? We've got you covered.BenefitsHybrid opportunity (2 days in Brisbane CBD office)4-6 months casual contract then perm (performance based)No weekend work - Mon-Fri rosters across 8am-8.30pm (37.5 hrs each week)Huge career progression potential with a world renowned insurance providerAmazing...