Call Auditor

14 hours ago


Brisbane, Australia Auto & General Holdings Full time

**About Us**
At Compare the Market, we’re a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.

We’re a values-led team that thrives on collaboration, ownership, and innovation, all while keeping our customers at the heart of what we do.

**About the Role**

We're seeking a **Call Auditor** to support our Health & General Insurance (GI) Call Centres by ensuring high standards of call quality, compliance, and consultant performance. In this role, you’ll audit calls, provide actionable feedback, support training efforts, and manage sales commission and payroll accuracy while working closely with key stakeholders to drive continuous improvement and deliver an outstanding customer experience.
- Conduct regular audits of recorded calls to assess adherence to quality and compliance standards.
- Deliver constructive feedback and support coaching initiatives for consultants.
- Prepare detailed quality reports and dashboards for key stakeholders.
- Ensure call centre activities align with internal policies and regulatory requirements.
- Collaborate with training teams to align audit findings with learning solutions.
- Support process improvements and the development of best practices.
- Manage accurate sales commission calculations and ensure timely payroll data submission.

**About You**
- Proven experience in quality assurance or auditing within a call centre environment.
- Strong knowledge of call monitoring systems and quality frameworks.
- Familiarity with sales commission structures and payroll processes.
- Excellent communication skills with the ability to coach and influence.
- High attention to detail and strong analytical skills.
- Proficiency in reporting tools and data visualisation platforms.
- Strong time management and organisational skills.

**Benefits**
At Compare the Market we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success, we also provide:

- Vibrant and social community who have annual celebrations, family fun days and regular events.
- Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave.
- Employee discounts on Car, Home, Travel insurance.
- Income protection insurance provided to support you in the event of non-work-related illness or injury.
- At Compare the Market we’re proud to be an Equal Opportunity Employer and we embrace diversity._


  • Night Auditor

    6 days ago


    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24197929 **Job Category**Finance & Accounting **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin & Four Points...

  • Intermediate Auditor

    8 hours ago


    Brisbane, Queensland, Australia Pitcher Partners Full time $60,000 - $120,000 per year

    About the roleAs an Auditor, you will have the opportunity to work with a diverse and interesting client base including ASX listed companies across a broad range of industry sectors including Mining, Technology, Financial Services, Property, Education, Health and Not for Profit. The successful applicant will be working with Partners, Directors and Managers...

  • Night Auditor

    2 weeks ago


    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25085013 **Job Category**Rooms & Guest Services Operations **Location**W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is...


  • Brisbane, Australia ACRWORLD Full time

    Permanent Role - Brisbane based - Must have ICAM or Lead Auditor experience - Work for a leader in the Renewable Energy Sector **The Company** ACRWORLD is proud to partner with Acciona Energia to recruit multiple positions as part of their ambitious growth strategy in the Australian market. They’re a global leader and highly successful developer/operator...

  • Night Auditor

    13 hours ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24097291 **Job Category** Finance & Accounting **Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in our...

  • HSEQ Consultant

    6 days ago


    Brisbane, Queensland, Australia Oversight Consulting Full time $90,000 - $110,000 per year

    We are seeking a Workplace Health & Safety Consultant to join our rapid growing team. Some of the key aspects to this role are as follows:Working remotely (as required) – and will report to the PrincipalRegional projects – travel may be required involvedTrade background preferredAbility to work as not just a consultant but also an ISO auditorPlease note...


  • Brisbane, Australia Mindhive Full time

    The Financial Controller (FC) is accountable for the administration, financial and risk management operations of the company, including the development of a financial strategy coherent with the direction and impact objectives of the organization as a whole, as well as an operational plan and metrics to execute on the financial strategy, and the ongoing...


  • Brisbane, Australia Clemenger Group Ltd Retail Services Full time

    **NEW OPPORTUNITY - IMMEDIATE START!** We have a new and exciting opportunity to become a **Territory Manager** working for our client partner, **SPC!** As an Australian-based Company, **SPC **specialises in the manufacturing of high-quality fruit and vegetables. Their product range includes canned Fruit, Tomatoes, Baked Beans, Spaghetti, Purees and...


  • Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities**:The core capability requirements for this role are**: - Lead a team to develop and deliver health and safety governance functions within the QPS. - Contribute to strategic planning in line with organisational goals relating to work, workplace and worker health and safety. - Plan, formulate, develop, implement, and monitor work...


  • Brisbane, Australia Your Resourcing Group Pty Ltd Full time

    Amazing Company Culture | Role either Part-Time OR Full-time - City Fringe Location | New Modern Office | Many Employee Benefits - Make this role your own and drive business initiatives **YOUR Next** **Employer **is a mid-tier builder who undertake new build, fitout and refurbishment projects across retail, industrial, child care and medical projects. They...