User Experience Analyst

**Award-winning, Microsoft Partner and Highly Multicultural Organisation**:
illuminance Solutions is an innovative and dynamic technology consultancy that provides cutting-edge technology solutions for businesses always maintaining a focus on social impact. The company is looking for a **User Experience Analyst & Tester** to support the company’s rapid growth. While the company have built a solid client base in the non-profit sector over the last 8 years, it has recently diversified by taking on clients in the mining sector. By joining the illuminance team, you will have the opportunity to be part of an exciting diversification journey in a fast-growing organisation and make a meaningful impact on the lives of businesses and their customers. Our company culture emphasises collaboration, continuous learning, and professional growth, making it a supportive and challenging work environment.

The company and its team members has been awarded for its multiculturalism, diversity and inclusion on several occasions, including the Western Australian Multicultural Business Awards 2021 by the Department of Local Government, Sport and Cultural Industries and its Office for Multicultural Interests, The Microsoft Global Partner for Social Impact in 2019 and the 40 under 40 Award 2020 City of Perth Strategic Alignment Award.

We are committed to driving social impact through IP and product creation such as;
- AvantCare for the Disability and Aged care sector
- Aboriginal Trust Management System (ATMS) for Native Title Trusts and Corporations
- Membership and Associations Management System (MAMS) for membership-based organisations
- Mentorship Program Management System for Mentoring projects

**Exciting News and Initiatives by illuminance**:

- Read the media article- Read the blog post**Position Overview**:
**Responsibilities will include**:
**Project and Product Testing**
- Ongoing delivery of testing either directly, or indirectly through instructing another resource of the procedures including other staff (internal functional and end-to-end testing) or key users of a customer (UAT) as each project requires
- Oversight of the final finish of all projects produced to ensure and maintain a level of quality at least equal if not above customer expectation
- Working alongside business analysts, developers, systems engineers, and integration leads across design, implementation, integration and test phases
- Understand and work with user stories and features that are being implemented, validate them against functional and design specifications
- Ensuring First Time Quality is delivered by developing test plans and executing procedures within complex technical and programmatic environments
- Liaising with stakeholders regarding new releases/developments
- Detailed analysis and reporting on defects, followed with defect triage calls
- Full regression testing of environments when systems are upgraded
- Create, update, and maintain test cases
- Contribute to the creation and completion of requirements traceability matrix to measure test coverage to requirements

**User Interface (UI) and User Experience (UX)**
- Contributing to the development of detailed experience designs from project inception, through to build and launch
- Conducting user research activities including interviews, contextual inquiries, A/B testing, surveys and metrics analysis
- Contributing to the creation of UX deliverables including personas, scenarios, task flows, information architecture, prototypes, wireframes, mock-ups and interactive prototypes
- Contributing to the design of digital interfaces that embody core user experience principles whilst balancing the needs of customers and the business
- Planning and conducting face to face and remote usability studies of existing and proposed designs and documenting recommendations for improvement
- Conducting heuristic reviews of existing interfaces and document recommendations

**Develop and Maintain Documentation**
- Ensure incidents and problems are up-to-date
- Ensure all technical and non-technical documentation is up-to-date
- Contribute to management reports

**Personal Social Media **Advocacy**
- illuminance Solutions actively encourages the promotion of the company through all avenues available to attain and maintain the current goals, objectives, and viability of the business
- Employee advocacy is viewed as an important part of this process
- illuminance Solutions therefore encourages the rebroadcast of appropriate materials as supported, issued, or approved by the company via any employee’s personal social media outlet

**Culture Building**
- Foster culture that aligns with our core values
- Respect and Integrity
- Honesty and Ethicality
- Collaboration and Communication
- Innovation and Creativity
- Diversity and Inclusion
- Recognition of Indigenous Culture
- Support a customer-centric culture
- Participate in an inspirational team environment with open communication
- Set clear goals
- Moti