Service Delivery Leader: Vic

Location: Melbourne - Brand: Community, Residential & Pathways - Date Posted: 1 Aug 2025 - **Job number**: 2214 - **Multiple roles located within and around**: Melbourne, Bayside and Mornington Peninsula Shire - **Employment status**: Full-time, ongoing - **Classification**: From $51.00 per hour, Level 5 - Victorian Disability Services (NGO) Agreement 2019 **About genU** At genU, we are a group of passionate, driven individuals dedicated to making lives happier and healthier, especially for people with disability, ageing, and those experiencing disadvantage. As a not-for-profit organisation, we invest directly back into the communities we serve. We welcome diversity in race, culture, spirituality, gender, age, identity, ability, and sexuality. Our commitment is to foster a welcoming, innovative, safe, empowering, and respectful environment where these values are upheld every day. **Join our team** Are you passionate about making a meaningful impact in the disability and ageing sector? We’re looking for a dedicated **Service Delivery Leader** in and around Melbourne, Bayside and Mornington Peninsula Shire to oversee the delivery of high-quality, client-centred services. In this pivotal role, you'll lead a team of support workers, manage daily operations, ensure regulatory compliance, and champion a positive team culture. Working closely with the Regional Manager and cross-functional teams, you’ll help implement and improve individualised support plans that enhance client wellbeing and independence. If you're a strong leader committed to quality care and continuous improvement, we’d love to hear from you **Key responsibilities** As an empowering and visionary **Service Deliver Leader** your indicative responsibilities include but are not limited to: - **Coordinate High-Quality Service Delivery** Oversee the daily operations and delivery of home and daily living and supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults. - **Lead and Supervise Staff** Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service. - **Manage Individual Client Support Plans** Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements - **Ensure Compliance and Quality Standards** Maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping. - **Drive Continuous Improvement** Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency. - **Stakeholder Engagement** Build and maintain strong and effective relationships with internal and external stakeholders to support and improve delivery of client centred services - **Finance Management** Manage financial performance in adhering to client rosters of care, overtime and staff utilisation. **Requirements**: To be eligible, you must have or willing to complete: - Tertiary qualification in disability or related field or a minimum Certificate IV in Disability with substantial experience; - Current Australian Driver’s License; - Working with Vulnerable People with NDIS Endorsement and Child related activity; - NDIS Worker Orientation Certificate - "Quality, Safety & You". **Desirable** - Current First Aid and CPR certificate; - Strong understanding of relevant regulations and standards; - Demonstrated ability to lead and support teams; - Strong stakeholder engagement and relationship management skills; - Ability to drive continuous improvement and innovation. **Employee benefits** genU offers a range of benefits, including: - **Health and wellbeing support**: 24/7 access to a holistic employee assistance program. - **Salary packaging**: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits. - **Discount shopping programs**: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks. - **Study Discount**: 25% discount for undergraduate and postgraduate courses at Torrens University for genU staff. - **Professional development**: In addition to a comprehensive induction program and ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board. **Ready to make a difference?