Customer Care Client Engagement Officer

FIRST POINT OF CONTACT FOR NEW CUSTOMERS | WELCOME CALLS
- MANAGING CUSTOMER RELATIONSHIPS, QUESTIONS & COURTESY CONTACT
- A CONCIOUS, MODERN, NATIONAL LEADING BRAND IN ENERGY & SOLAR

**About the company**

You are looking at a business who have cemented their name as one of our top tier pioneers in the energy efficiency markets nationwide and are known as one of the more astute, organised, and reputable service providers in the Solar industry that have been operating for over 10 years and are on an aggressive curb of growth.

The key difference with this organisation is that they are an Accredited Certificate Provider which is a licence only a handful of energy efficiency businesses in Australia can obtain. From that they have very strong operational procedures, regiments, processes, project management and compliance; which all extrapolates in to their daily function and culture, making them a cut above the rest in the industry.

They serve the residential & commercial markets with the very best in Solar Power and energy efficient power products which include; solar, heat hot water pumps, HVAC, lighting and a range of other energy efficient solutions & products.

Having their own brand new state-of-the-art facilities across the country and a large work force with subsidiary businesses, you will be joining not only a company on an unstoppable trajectory of growth, but also a culture that will help with your professional development, overall career satisfaction and happiness.

**The position**

This is a unique role within the organisation that is their Customer Engagement Officer, you are responsible for customer service and relationship management of new customers after their purchase to make sure they successful transition through the post sales process.

Your main responsibilities are:

- Being the first point of contact for new customers who have purchase a new solar system for their home
- Maintaining communication with the customer from post-sale through to installation of their new solar system
- Communicating with the customer to make sure documentation and paperwork is filled out correctly
- Providing new customers with a welcome call, advising next steps and building rapport
- Keeping the customer up to speed with next steps and updates for their installation and monitoring progress internally
- Organising time frames and availability for installation with the customer
- Liaising with the project team and keeping abreast of progress for the customer
- Communicating with the customer if any changes due to stock, installers, weather or other events that may impact
- Managing customer expectations and queries for delivery
- Getting back to all customers in a timely manner for any queries

**The benefits**

This role is packed with a myriad of benefits not only in the short term immediate, as well as for the long-term complimenting your career and future, these are:

- A genuine, vibrant, young, collaborate, purpose built culture
- Generous base $60,000 - $70,000 + superannuation
- Western Suburbs Melbourne based role
- Genuine company culture that is flexible, fun and caring
- Refined processes, structure and procedure within the company
- A conscious, forward thinking business with driven leadership
- Genuine career path to grow to move up in the organisation
- A national organisation with staff in multiple states
- Fully resourced & sustained brand with strong history of success
- A business with other subsidiaries that are established and strong staff retention

**The experience needed**

To be considered for this role you need to be coming from any related space within a customer service, call centre, phone, computer, chat support or customer care where you have had a key responsibility in customer satisfaction and maintaining customer engagement.

Key areas of experience are:

- Customer service & customer care experience
- Exceptional communication skills
- Strong organisation skills
- Ability to manage a task lists
- Strong attention to detail
- A caring and considerate approach to customers
- Ability to set expectations and objectives with customers
- Ability to handle varying situations of change
- Strong computer and CRM skills
- Can work in the Western suburbs from the office
- A team-centric attitude
- Eager to make a positive impact
- Strong rapport building skills

**This position is a Melbourne based role in the Western suburbs.**

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