Technical Support Officer

5 days ago

Sydney, Australia NSW Government -NSW Rural Fire Service Full time

**TECHNICAL SUPPORT OFFICER**

**This opportunity offers**:

- Ongoing employment
- Full time role & 35 hour working week
- Attractive annual salary $94,552 - $104,329 p.a. plus 11% superannuation
- Location: Sydney Olympic Park

We are looking for a Technical Support Officer to join our Service Desk at the NSW RFS.

Our Technical Support Officer will provide a broad range of advice in support of users utilising a range of media, including the infrastructure environment and software. The role actively engages with our members to resolve technical issues within a 24/7 emergency services environment.

You will be required to participate in a rotating, team work hour’s roster including weekends, and on an after-hours and/or on call roster. There is a possibility of extended working hours during extreme fire activity and as required during critical projects.
- Have excellent communication skills.
- Be tech savvy and learn new systems quickly.
- Be willing to help and go above and beyond to ensure exceptional customer service.

If you are interested in finding out more about this opportunity, please access the **role description** **and our **organisation structure**.

**Why work for us?**
- Corporate uniform available
- Attractive leave entitlements including **4 weeks **annual leave per year, plus more
- Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
- Salary packaging options available
- One ‘Agreed Absence’ leave day per calendar month
- Ongoing learning and professional development programs
- The RFS is a Registered Training Organisation and you will have access to various internal courses

**You'll also get to enjoy**:

- Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
- Local eateries and childcare facilities
- Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park.

**Looking for more information?**

**If you’re interested in joining the NSW RFS**:

- A **cover letter** addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;

**Recruitment Information**
- **We value a diverse and inclusive workplace **and actively** **promote the employment of women, people with a disability, Aboriginal people, LGBTIQA+ and people from culturally and linguistically diverse backgrounds.
- A **recruitment (talent) poo**l** may be created through this recruitment process.
- Learn more about how NSW RFS members support communities across NSW below_

**Vacancy Reference: R23/409**

Keep up to date with the RFS on our socials

This may not be the role for you, however you can check out other vacancies in the RFS **here**, or consider **volunteering** with your local Brigade.

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