Customer Support Associate

5 days ago

Melbourne, Australia Go-Get Data Consultancy Full time

Job Title: Customer Support Associate - Collections Voice
Grade: H1/H2
Location: Melbourne
Job Category: Senior Associate / Associate
Function/Department: Operations

**Salary**:
Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD.
Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD.

**Role Description**: A CSA in this role responds to customer queries and provides
resolution, support and assistance to the customers who calls pertaining to
existing/new queries on services provided by the client. The Agent will play an integral
role in improving the customer experience by providing fast, friendly and effective
service with accurate and personal solutions to customer enquiries.

**Roles & Responsibilities**
- Revert on calls to customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query

cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple

English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional

integrity when dealing with customers as well as treats all customers with
empathy, respect and consideration.
- Ability to solve problems - look for solutions aligned to customer’s perspective

and deliver on all commitments
- Teamwork - consistently work together, trust each other and engage in

constructive conversations for the good of the team

**Key Results**
- External Performance Measurements
- ask relevant external groups to

evaluate various program activities - usually through surveys of individuals
within these groups - related to the services they have experienced
- Internal Performance Measurements
- used to assess and monitor the

internal operation of an organization.

**ROLE HOLDER PROFILE**
A. Preferred educational qualifications: Min. Qualification
- Under graduation in
any stream.
B. Preferred work experience: Fresher/Experienced with minimum 1 year of
experience in a BPO/related industry; any experience in Telecom &
Collections would be an added advantage.

Pay: $52,502.00 - $63,563.00 per year

**Experience**:

- Customer Service: 1 year (required)

  • Casual Distribution Centre Associate

    1 week ago

    Melbourne, Australia Casual Distribution Centre Associate Full time

    Do you thrive in a fast-paced environment? - Want to work at one of NZ's Best Workplaces and grow your career with us? We are looking for a casual Distribution Centre Associate to join our Melbourne team. **Who are we?** A New Zealand family-owned fashion footwear retailer who's been around since 1948. We have 40+ stores across 3 brands (Merchant 1948, Mi...

  • Customer Support Associate

    1 week ago

    Melbourne, Australia Umps Health Full time

    **About Umps** Umps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we’re proud to be making a real difference in people’s...

  • Customer Support Associate

    1 week ago

    Melbourne, Victoria, Australia Lyrebird Health Full time $60,000 - $90,000 per year

    Customer Support AssociateThe RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent...

  • Inbound Customer Support Associate

    3 days ago

    Melbourne, Australia Tech Mahindra Full time

    Join us at Tech Mahindra as a Customer Support Associate and be part of Australia's largest telecom player! But wait, there's more! What's in it for YOU? - Flexible working arrangement from home and office* - Competitive salary + Super + Penalty rates - An attractive rewards and incentive program - Internal career progression opportunities across several...

  • Customer Support Associate

    6 days ago

    Melbourne, Victoria, Australia Lyrebird Health Full time $60,000 - $80,000 per year

    The RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed. Reporting...

  • Customer Success Associate

    5 days ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive graduate salary of $65,000 - $70,000 + Super (DOE) - Clear and flexible progression - Opportunity to the employee ownership plan (ESOP) **Company profile - Tech Startup** Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a fast-growing construction tech startup, boasting an...

  • Customer Support Associate

    1 week ago

    Melbourne, Australia Technium Services PTY LTD Full time

    Customer Support - Banking & Financial Industry - Chinese (simplified & traditional) and English Position: Customer Support Associate (Chinese speaking), weekends included. 1.Purpose: The position provides excellent support to our customers, ensuring that any issues are dealt with effectively and efficiently ensuring a good outcome. 2.Customers: External...

  • Customer Success Associate

    2 weeks ago

    Melbourne, Victoria, Australia SYMMETRY HUMAN RESOURCES GROUP PTY LTD Full time

    Customer Success Associate $65,000 + Super + $15,000 Annual BonusSydney CBD | Full-Time | Entry-Level Role with Career Growth Looking for a role where you can launch your career, build real skills, and be part of something exciting?We're a fast-growing data software company transforming the way the real estate industry connects and operates. Our platform,...

  • Associate Customer Advisor

    1 week ago

    Melbourne, Australia Rapid7 Full time

    As an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber...

  • Customer Experience Associate

    5 days ago

    Melbourne, Australia ABN Group Full time

    494423 - Melbourne - Customer Service - Retail - Full-time (Permanent) **About Us** ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment—from first homes to luxury residences—delivering the dream of home ownership. In Victoria, our brands...