Online Customer Service

6 days ago

Sydney, Australia Mountleap HR Solutions Full time

**Key Responsibilities**:

- Delivering a high level of customer service
- Dealing with couriers and outgoing/ incoming delivery enquiries
- Contributing to monthly reports, forecasting, calendar collaboration, & other business report requirements as needed
- Management of all website updates and enhancements.
- Order Processing for Daily, Weekly, and Monthly
- Preparing Promotional submission forms
- Preparing New Line submission forms for range extension, NPD etc.
- Assisting Sales team with relevant sales tasks
- Providing support to Key accounts and online sales Manager, including but not limit to prepare marketing/sales presentation, promotion form, and create report using our various data sources.

**Critical skills to the role**:

- At least one year relevant experience
- Excellent verbal and written **English and Chinese** skills
- Exceptional customer service skills in communication and attention-to-details
- A willingness to grow and develop with the role

**Benefits**:

- Professional training
- Flexible work arrangement
- Wide platform to grow

**Report to**:
Head of Online Sales

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Can you speak English and Chinese?

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