Online Customer Experience Specialist

4 days ago

Sydney, Australia Employsure Full time

Fun, high performing and passionate working environment
- Serve as the voice of our brand supporting Customers
- Grow your career quickly with this multifaceted role.

At Employsure, we are powered to support the small business community through providing peace of mind. Over the past 12 years, we have continued to go from strength to strength with over 35,000 clients across Australia and New Zealand and more importantly, ensuring we continue to deliver exceptional service levels each day.

At Employsure we are driven to be better, in every way, than the day before and have some fun along the way. The growth of our business and the success of our people is evident of our continued success in the marketplace.

**What will you be doing?**
Our Online Customer Experience Specialists are an integral part of our Client Experience team. You will be responsible for:

- Compiling data, insights and feedback into weekly report with a continuous focus on improvement.
- Attending to all customer queries, concerns, and comments posted to social media platforms.
- Liaise with internal teams such as Marketing, Partnerships & Sales to meet and exceed customer expectations.
- Be passionate about online engagement and how this drives Brand awareness.

**Your story so far**
- You will have 1 year experience working in an e-commerce / online environment, call centre position OR perhaps your work experience is within marketing
- Your communication and presentation skills will be A-MAZING Your ability to influence people will make them think you are in sales
- A creative problem solver, the ability to find win-win solutions is key.
- Customer service and going above and beyond will be at the heart of who you are.

**A little more about us**:
We believe everyone has the capacity to be better. That is why we are passionate about creating a work environment that enables our people to achieve their best - personally and professionally.

With 6-star offices, we pride ourselves on Coaching, Collaboration and Communication. Our 3 C’s drive our DNA, where people are at the heart of our business. In a fast-paced environment, the ability to communicate with our teams in real time, bring people together to create a solution and coach each other is critical to the team and business success.

**To be a part of our success story - APPLY NOW

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