Retailer Communications Coordinator

**Joining the Metcash Family**

At Metcash, you’re _part of something bigger_. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

**About the Opportunity**

Are you a detail-oriented and dynamic communicator? At Metcash, we’re looking for a Retailer Communications Coordinator to help us drive communication excellence and support our independent retailers. In this exciting and fast-paced role, you’ll manage and update the Metcash Retailer website, ensuring consistent, high-quality content that helps our retailers thrive. You’ll collaborate with a variety of stakeholders across the business, working together to deliver communications that truly make an impact.

If you’re ready to take on a role with multiple deadlines, diverse stakeholders, and the chance to make a real difference, we want to hear from you

**In this Role**
- Work closely with a variety of stakeholders (state, national, internal, retailer, and supplier) as well as departments like marketing, promotions, merchandise, and operations to align communications with their strategies
- Manage multiple inboxes, clearing backlogs, assisting internal team members with their requests, addressing retailer and area manager queries, and prioritising action items
- Oversee the planning, production, and timely delivery of communications to retailers, handling day-to-day needs, as well as weekly, monthly, and ad-hoc requests
- Create and manage EDM blasts, offering recommendations to enhance their impact and benefit to retailers
- Regularly review user databases and content to ensure all materials are accurate and up-to-date
- Evaluate and refine current processes to improve the efficiency and effectiveness of communications

**You’re Likely a Match If**
- A degree or practical experience in communications, marketing, journalism, or a related field
- At least 2-3 years of experience in a similar role (experience in FMCG is highly regarded)
- Proficiency in Content Management Systems, Microsoft Office Suite, Adobe Photoshop, MailChimp (or similar platforms), Salesforce, and Google Analytics is highly desirable
- Exceptional verbal and written communication skills, with strong editing and copywriting abilities, and a keen eye for accuracy and detail
- Excellent interpersonal skills with the ability to thrive in a fast-paced, high-pressure environment
- Proficient in IT and computer systems, with a strong ability to quickly learn and navigate back-end platforms

**Life at Metcash**

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace

Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.
- ️A neutral gender pay gap of under 5% as published by WGEA 2023-2024

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member app, “Our Local”.

**About Us**

Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

**_Join us and become part of something bigger_**

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