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Service Advisor

2 weeks ago

Mandurah, Australia Eagers Automotive Full time

Work for a prestige dealership - Mercedes-Benz
- Work for a National Automotive Group with numerous opportunities
- Brand training and support provided

**About the role**:
**Eagers Automotive** have an exciting opportunity for a highly motivated and passionate individual to join us as a **Service Advisor** at* Mercedes-Benz in Mandurah.*

This role provides great earning potential - generous salary plus commission package

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.

**This includes the following**:

- Answering customer enquiries regarding their vehicles service
- Quoting additional service work
- Ensuring all customer requirements are met
- Build relationships with customers and internal stakeholders
- Deliver high quality customer service

The Service Advisor role is strongly customer focused with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do’ attitude - we are looking for you

**You will ideally possess**:

- Previous experience in a Service Department/ Automotive Industry (advantageous but not essential)
- Desire to deliver exceptional customer service
- High level of integrity
- Superb interpersonal skills
- High attention to detail
- Excellent organisational skills

We are looking for a passionate individual with exceptional customer service skills. If you do not have any previous experience but are eager to learn and progress - we would love to hear from you

**Training and support will be provided to the right person with the right attitude.**

**Start your career with us today**

**Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Telus Health_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more

**Mercedes-Benz Mandurah **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.

**Eagers Automotive - Moving Together