Service Advisor

5 days ago

Mandurah, Western Australia The Lane Group Full time $60,000 - $120,000 per year

The Lane Group is a privately owned and well-established motor vehicle dealership, representing multiple leading automotive brands. We are committed to delivering outstanding customer experiences — and we're looking for a driven, customer-focused Service Advisor to join our front-line team.

If you have a passion for customer service and want to build your career in a fast-paced environment, we want to hear from you.

The Role:

As a Service Advisor, you'll be the vital link between our customers and our workshop. You'll manage the end-to-end service experience — from bookings to handover — ensuring a professional, transparent and efficient process every step of the way.

Key Responsibilities:

  • Greet customers and build lasting relationships
  • Schedule and confirm service and repair bookings
  • Accurately open job cards and prepare repair orders
  • Liaise with workshop technicians to ensure jobs are clearly understood and completed on time
  • Communicate progress updates and recommend additional repairs when required
  • Prepare quotes and final invoices; explain work completed to customers
  • Ensure all paperwork and documentation is completed accurately and in full compliance with dealership procedures
  • Assess if repairs or concerns may be warrantable and communicate accordingly
  • Maintain a clean, professional service reception area
  • Support high levels of CSI and contribute to departmental KPIs

What We're Looking For:

  • Strong background in customer service (automotive experience preferred)
  • Excellent verbal and written communication skills
  • Professional, honest and customer-first mindset
  • Mechanically minded or previous exposure to the automotive environment
  • Confident in using DMS and scheduling software (Titan DMS preferred)
  • Ability to multitask and remain calm under pressure
  • Understanding of warranty eligibility
  • High level of attention to detail and administrative accuracy
  • Current WA driver's licence

What We Offer:

  • Competitive base salary + commission
  • Supportive, friendly team environment
  • Ongoing training and manufacturer-backed development programs
  • Paid birthday leave and other great benefits
  • Clear pathways for career advancement within our growing dealership group

If you're ready to grow within a reputable dealership group, click APPLY now to submit your application.

  • School Facilities Operations Advisor

    4 days ago

    Mandurah, Western Australia Department of Education Full time $80,000 - $120,000 per year

    We are offering a permanent position for a School Facilities Operations Advisor within the Maintenance Operations team, part of the Infrastructure Services Division in the Darling Downs Southwest Region.This rolefocuses on delivering high-quality operational advice to support safe and efficient cleaning, as well as effective grounds and facilities management...

  • Senior School Operations Officer

    3 days ago

    Mandurah, Western Australia Department of Education Full time $80,000 - $105,000 per year

    We're looking for an organised, proactive and motivated Senior School Operations Officer to join our team in the Darling Downs South West Region.If you're ready to make a difference, we want to hear from youAbout the Department of Education:Working for the Queensland Department of Education means joining an organisation that values its people and promotes...

  • Senior Financial Accountant

    3 days ago

    Mandurah, Western Australia Wormall Group Full time $90,000 - $120,000 per year

    About the RoleReporting to the Financial Controller, you will play a key role in ensuring the accuracy, integrity, and timeliness of the company's financial reporting and compliance obligations.This role is responsible for managing cash flow forecasting, overseeing daily treasury operations, and delivering month-end financial accounts with insightful...

  • Scaffolding Subcontractor Teams

    3 weeks ago

    Mandurah, Western Australia SRG Global Full time

    OverviewDrive safety excellence across high-risk industrial services at Alcoa sites. Mentor teams, lead field engagement, and champion a high-performance HSE culture.Experienced Site Engineer to play a key role in successfully delivering major infrastructure projects across South Australia.Value-add role working closely with stakeholders and supported by...

  • Health & Safety Advisor

    1 week ago

    Mandurah, Australia Indigenous Managed Services Full time

    Weekly Pay - Negotiable Hourly Rates - Monday to Friday Shifts - Temp to Permanent Opportunity Our client in Mandurah is currently seeking an experienced Health & Safety Advisor to provide health and safety compliance as well as help the company achieve safety excellence. - Support and assist operational managers in the development and maintenance of health...

  • Service Receptionist

    4 days ago

    Mandurah, Australia Eagers Automotive Full time

    Training pathway to Service Advisor role - Permanent full-time position | Attractive salary and employee benefits! - Friendly and supportive team environment! **About the role**: **Eagers Automotive (AHG)** is currently seeking a positive, well-presented and customer-focused **Service** **Receptionist **with a professional phone manner to join our team...

  • Member Solutions Consultant

    5 days ago

    Mandurah, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local...

  • Technician

    1 week ago

    Mandurah, Australia Royal Automobile Club of WA Full time

    RAC Auto Services is the one of the largest automotive businesses in WA with over 9 centres to choose from across the Perth metro area. By working for WA’s most reputable brand, you’ll have guaranteed working hours, so you’ll know your start and stop times encouraging true work life balance, plus, you’ll earn extra $ by achieving realistic monthly...

  • Despatch Manager

    2 days ago

    Mandurah, Australia Amart Furniture Full time

    Our furniture may be fancy-schmancy, but we are just a team of everyday people. We show up to work every day, relentless in our pursuit to make Amart Furniture Australia’s leading furniture retailer. Call it Amart DNA. It’s hard to describe, but you know it when you see it. **ABOUT THE ROLE** As a Despatch Manager, you will lead a team of 3 to 10...

  • Scaffolding Subcontractor Teams

    1 week ago

    City Of Mandurah, Australia SRG Global Full time

    Overview Drive safety excellence across high-risk industrial services at Alcoa sites. Mentor teams, lead field engagement, and champion a high-performance HSE culture. Experienced Site Engineer to play a key role in successfully delivering major infrastructure projects across South Australia. Value-add role working closely with stakeholders and supported...