Service Advisor

1 week ago

Mandurah, Australia Royal Automobile Club of WA Full time

RAC Auto Services is growing We have a rare opportunity for an experienced automotive Service Advisor to join our team at our Mandurah center on a full-time basis

What will you be doing?- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
- Coordinating with technicians to ensure timely completion of repairs and maintenance
- Providing regular updates to members on the status of their vehicle
- Handling member concerns and complaints in a professional and timely manner
- Preparing and completing repair orders.
- Providing site and mobile service administrative support

What are we looking for?

This role suits motivated customer service, solution focused individual, including:

- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing - desirable
- Sound administrative/clerical skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres

What can we offer you?
- Career development and learning opportunities
- Monday - Friday 40 hours a week between _7:45am to 5.15pm._
- 4 hours on Saturdays with penalty rates (flexible)
- Annual salary (including reasonable overtime) + Superannuation + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- An active social club plus hundreds of member only discounts

If you would like further information about this vacancy, please contact Martina O'Brien, Talent Acquisition Partner on 08 9436 4906

Please note:
Supporting Diversity & Inclusion

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