Housing Services Officer

Location: Western Region | Ballarat

Job type: Full time

Organisation: Department of Families, Fairness and Housing

**Salary**: $72,751 - $88,336

Occupation: Community Services

Reference: VG/DFFH/COPL/WD/379421

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:

- Managing and maintaining tenancies
- providing support and information on services
- identifying and assessing Victorians' housing needs and their eligibility for services
- allocating rental properties to eligible applicants
- visiting and working with tenants to resolve tenancy issues
- ensuring maintenance work is carried out on tenants' homes.

**ACCOUNTABILITIES INCLUDE**
- Provide routine advice on housing options from a range of established policy, procedures and standards.
- Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.
- Undertake supervised home visits as required.
- Prepare routine documents for review processes and tribunals and attend hearings with senior officers as required.
- Undertake a range of administrative functions to support the operation of the work unit as required and under general direction, participate in the development and implementation of new processes and systems.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.

**Please open the position description to read more.**

**WORKING IN RURAL VICTORIA INCENTIVE**
External applicants relocating to a regional area could be eligible for up to $20,500 worth of incentives. Internal applicants relocating to a regional area could be eligible for up to $15,500 worth of incentives. If you live and work in an area classified as ‘remote' by the Australian Tax Office, you may also be eligible for additional salary packaging arrangements, such as mortgage interest, rental costs, and residential utilities.

**VACCINATION REQUIREMENTS POLICY**
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.