Housing and Tenancy Officer

Overview

Opportunity to support a portfolio of clients and maintain tenancies for a leading Mental Health and Social Housing Provider. Permanent role | Full time. Hybrid - Burnley location with flexible working arrangements. Travel required to sites across Victoria.

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

The Haven Foundation is a not-for-profit community housing provider, offering integrated social housing and support services specially designed for people living with complex mental ill health and psychosocial disability.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Haven Foundation, a subsidiary of Mind, provides sustainable social housing and support solutions for people with complex mental ill health and enduring psychosocial disability. Support services within the Haven residences are provided by Mind Australia (Parent Company) and funded through the NDIS with an emphasis on building skills to live independently with a focus on mental health recovery.

We are seeking a self-motivated, experienced Housing and Tenancy Officer for a permanent, full time opportunity with a central office located in the Burnley area. You will be responsible for undertaking administrative functions, supporting a portfolio of clients and maintaining tenancies for The Haven Foundation’s tenancy management service in Victoria.

Key responsibilities

- Provide end-to-end tenancy management services and coordinate a portfolio of renters and properties within a geographical group across Victoria.
- Managing enquiries from current renters, prospective applicants and stakeholders.
- Work with renters to manage and facilitate resolution of disputes, complaints, conflict or antisocial behaviour in line with THFs policies and procedures.
- Provide relevant information and correspondence to renters, applicants and partner agencies as required.
- Collaborate with mental health services across Mind to ensure renters receive a high-quality integrated housing and support service.

What you’ll bring

- Tertiary qualifications (minimum Certificate IV) in Community Services, Real Estate or Housing, Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health related field as designated by Mind and/or equivalent Property Management experience in a similar industry.
- Demonstrated experience in tenancy management and property management of social housing (public/community housing).
- Proven experience and understanding of Not for Profit, Community Services, Mental Health, Social Welfare, Housing, Healthcare or Government sectors is required.
- Practical knowledge of the Residential Tenancies Act (Vic) 1997 and the Victorian Civil and Administrative Tribunal (VCAT).

Benefits

- Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)
- Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
- Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
- Work flexibility arrangements available for maintaining your work-life balance.

Interested?

To apply visit Mind Careers - reference number 498542. Online applications must be submitted by 11pm Sunday 9 November 2025. Please contact the person below for more information.

Hannah Kebede - Manager, Housing and Tenancies

hkebede@havenfoundation.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

Position Description

PD Housing and Tenancy Officer (THF) 20251020.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.

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