Conciliation Officer

**Workplace Injury Commission (WIC)**

**Melbourne**

**$163,628 per annum (plus super) + excellent mentoring and support**

**Ongoing and 18 month fixed-term contract roles available**

- **Enjoy varied and rewarding work, and a respectful culture**:

- **Competitive remuneration and flexibility including hybrid WFH option**:

- **Play a key role supporting WIC as we help injured Victorians find a way forward**
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**The impact you'll have**:
At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

We are looking for Conciliation Officers to join us. In this role, you'll be part of a collaborative team that play a key role within the organisation, delivering and maintaining consistent and high-quality Conciliation services to injured Victorians and their employers.

The primary function of a Conciliation Officer is to consistently deliver the highest standard of conciliation knowledge and skills, aligned with the legislative Duty of Conciliation Officers - to be fair, economical, informal and quick in an endeavour to bring the parties to agreement.

Having regard to the objectives of the Workplace Injury Rehabilitation and Compensation Act 2013 (WIRCA) and Accident Compensation Act (ACA), you will facilitate the balanced empowerment and engagement of the parties to effectively conciliate disputes.

**Who we're looking for**:
To succeed in this role, you will have:

- Demonstrated experience in Alternative Dispute Resolution; & knowledge of the Victorian Workers' Compensation system (highly desirable)
- Complex problem-solving expertise to generate ideas and proposals in order to assist parties to reach agreements within conciliation
- Capacity to build empathy, rapport, awareness and consideration of the needs of others, and ability to deal appropriately with sensitive matters
- Ability to build, foster and sustain strong and constructive internal and external relationships
- Qualification in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science, or other relevant graduate-level qualification or vocational experience

For further information, please refer to our position description linked on our careers site

**Resolution matters. And so do you.**

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

- Competitive remuneration, plus generous allowances, annual salary increases and opportunity for band progression payments
- Reimbursements for study/professional development and wellbeing activities.
- Salary packaging options of novated motor vehicle lease and superannuation
- Access to additional leave categories when you need it most - flexible leave arrangements tailored to you, for example reproductive health and wellbeing leave, IVF leave etc
- Access to our 24/7 holistic mental health and wellbeing program for you and your family.
- A progressive, respectful and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

- **Help Victorians find a way forward**

As a Conciliation Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
- **Find support and relationships that count**

Respect is a key value here. We trust and empower you to be your best self, at work and home.
- **Respect today, shape tomorrow**

Bring your diverse thinking and help make us even better.
- **Be rewarded for your contribution**

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

**Want to help us shape a brighter future? Join us.**

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by **midnight, Thursday 9**th** October 2025.**
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- In accordance with our _Privacy Policy_ and _Collection Statement_, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation. _