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Technical Operations Analyst

2 weeks ago

Mascot, Australia TJX Australia Full time

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

POSITION DESCRIPTION

**POSITION TITLE**:
**Technical Operations Analyst II**

**DIVISION**:
IT

**Location**:
Marsden Park, NSW

**REPORTS TO**

Technology Manager, I&O

**KEY ACCOUNTABILITY**
- Completes & contributes to IT Operations tasks w/ mínimal guidance including installations, migrations, and/or updates of IT Services
- May configure and/or maintain systems and monitoring tools allowing proactive response to problems that may occur
- Provides recommendations for continuous improvement
- Collaborates with Global IT Partners to support business operations
- Directs work provided by a 3rd party Service Provider
- Interacts with business partners, customers and influence Senior Leadership E.g. end users; solution delivery; vendors;
- Contributes to technical & process documentation (SOP, Guides, Knowledge)
- Supports providing communication, training and coaching to Global business partners
- Drives installation, migration, updates and integration of IT Services using knowledge of the Kanban / Agile methodology.
- Responsible for achieving operational & resiliency stability in IT area / domain. Supports our various processes, production and development environments
- Assists in driving ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity
- Accountable for adherence to Sarbanes Oxley and all compliance standards
- Performs other duties as assigned

**POSITION KEY RESPONSIBILITIES**
- ** AM Shift (7AM -3PM)**: Be the go-to expert for all IT-related matters during the crucial morning shift at our Marsden Park Processing Centre.
- ** Technical Expertise**: Handle hardware and software maintenance, issue resolution, network stability, and security. Assist and collaborate in ad hoc IT projects.
- ** Collaborative Approach**: Work closely with local and global IT teams, fostering effective communication and collaborative solutions.
- ** User Support**: Provide hands-on training, technical assistance, and timely support to associates within the processing centre.
- ** Problem Solving**: Identify, troubleshoot, and resolve technical incidents. Maintain inventory, coordinate service, and facilitate user problem resolution.
- ** Continuous Learning**: Stay updated with IT advancements, ensuring our systems are cutting-edge and efficient.
- ** Strategic direction**: Work with business, vendors and other IT leaders to ensure Operational excellence is maintained whilst achieving delivery of enhancements.

**KEY PERFORMANCE INDICATORS**
- Operational Stability
- Vendor Management
- Stakeholder Management
- Project Delivery

**IDEAL EDUCATION / QUALIFICATIONS / COMPETENCIES**
- Educational Background: University graduate with 7+ years' IT experience.
- Technical Skills: Strong foundational IT knowledge, familiarity with IT Service Management (ITSM), good understanding of IT Operations, and Intermediate Network, hardware and software skills.
- Communication: Excellent verbal and written communication skills, vital for collaborating with global teams and providing top-notch customer service.
- Independence: Proven ability to contribute independently, taking initiative and finding solutions with mínimal direction.
- Customer Focus: Strong dedication to customer service, ensuring associates' needs are met promptly and efficiently.
- Influencing: Drive for results by influencing others to achieve common goals.

As part of our global IT team spanning the U.S., Canada, India, Europe, and Australia, you’ll collaborate with experts worldwide, tackling complex challenges and driving impactful solutions.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

**Address**:
Level 3 189 O'Riordan Street

**Location**:
AUS Home Office Mascot NSW

**Remote Type**: