Knowledge Manager

2 days ago

Canberra, Australia Australian Department of the Environment Full time

APS 6 - $85,833 - $97,454 per annum plus superannuation
- Digital Services Division
- Canberra, ACT

**Who we are**
The Cyber Security and Shared Services Branch supports staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information Communication Technology (ICT) equipment requests, incidents, telephone, and conference services across all areas of the department. We provide Information Communication Technology (ICT) support to the Australian Antarctic Division (AAD) and regional and remote offices. We advise on cyber security and help business areas to conduct their work safely and securely.

The IT Service Management (ITSM) Section is responsible for Level 1 support (Service Desk) as well as management of the ITSM Platform and associated workflows through to Level 2 and Level 3 support. Made up of three teams: Service Operations, Service Integration and Management and Service Catalogue Management we strive to improve the customer experience through reporting, monitoring, vendor relationship management and continual service improvement initiatives.

**The Job**
The successful applicant will be responsible for:

- owning and implementing the knowledge management lifecycle
- maintaining knowledge articles templates
- stakeholder engagement
- performance of our virtual agent.

**What we are looking for**

**Knowledge and experience**
- Demonstrated understanding of IT Infrastructure Library (ITIL) Service Strategy and Service Design processes.
- Previous experience working with a ITSM Platform and user portal.
- Previous experience delivering outcomes under a project management framework.

**For additional information, please read the Job Description below.

  • Knowledge Manager

    2 days ago

    Canberra, Australia Leidos Full time

    Company Description People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and...

  • Knowledge Manager

    2 weeks ago

    Canberra, ACT, Australia Charterhouse Full time $90,000 - $120,000 per year

    We are representing a major federal program currently seeking a Knowledge Manager to drive the management, refinement, and sharing of knowledge across critical ICT service lines. This role sits at the heart of Service Management, ensuring knowledge is created, maintained, and leveraged effectively to improve performance, decision-making, and service...

  • Knowledge Manager

    2 days ago

    Canberra, Australia Department of Agriculture & Water Resources Full time

    APS 6 - $85,833 - $97,454 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** The Cyber Security and Shared Services Branch supports staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with...

  • Knowledge Manager

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time $90,000 - $120,000 per year

    What success looks like in this role: Key ResponsibilitiesOversees, facilitates and administers ITIL based service support. Manages and oversees service delivery through the effective implementation of Knowledge and Service Request practices. Participates in the management of Major Incidents. Coordinates client-facing resources and potentially client and...

  • Knowledge Manager

    2 weeks ago

    Canberra, n Capital Territory, Australia Unisys Full time $90,000 - $120,000 per year

    What Success Looks Like In This RoleKey ResponsibilitiesOversees, facilitates and administers ITIL based service support. Manages and oversees service delivery through the effective implementation of Knowledge and Service Request practices. Participates in the management of Major Incidents. Coordinates client-facing resources and potentially client and...

  • Knowledge Broker

    2 days ago

    Canberra, Australia Australian National University Full time

    **Classification**:ANU Officer 8 (Administration) **Salary package**:$109,945 - $117,567 per annum plus 17% superannuation **Term**: Full-Time, Continuing (Contingent Funded) (up to 2 years) ( Part time hours will be considered) **The Position** The Knowledge Broker will play a pivotal role in the Sustainable Farms initiative through developing and...

  • El1 Knowledge Sharing Manager

    2 days ago

    Canberra, Australia Elliott Gray Full time

    Long term contracts on offer - must be Australian citizen. - Remote/hybrid working opportunities available. - Renewable technology focus Our client has multiple opportunities for EL1 Knowledge Sharing Managers to join their team. With each Manager specialising in one or more portfolios of the agency’s project we’re keen to hear from anyone with a strong...

  • Knowledge Manager

    7 days ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: Key Responsibilities Oversees, facilitates and administers ITIL based service support. Manages and oversees service delivery through the effective implementation of Knowledge and Service Request practices. Participates in the management of Major Incidents. Coordinates client-facing resources and potentially client...

  • Content Writer

    6 days ago

    Canberra, Australia Infinite Consulting Full time

    6 month initial assignment with 6 month option to extend - Active Baseline required - Canberra, Sydney, Brisbane or Townsville locations If successful, you will work with the business to review working instructions and standard operating procedures to uplift into a new management solution, supporting a transformational program that is replacing core...

  • El 1 - Knowledge Manager

    7 days ago

    Canberra, Australia Australian Government Full time

    (Non-Ongoing) - $120,303 - $135,701 + up to 15.4% Superannuation - Brindabella Park - ACT **The Role** We're looking for an experienced Knowledge Manager to join the Sexual Misconduct and Response Office (SeMPRO) - a small but high-impact team working to reduce and prevent sexual misconduct in Defence. You will lead strategic planning and improvement...