Knowledge Manager

5 days ago


Canberra, Australia Department of Agriculture & Water Resources Full time

APS 6 - $85,833 - $97,454 per annum plus superannuation
- Digital Services Division
- Canberra, ACT

**Who we are**
The Cyber Security and Shared Services Branch supports staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information Communication Technology (ICT) equipment requests, incidents, telephone, and conference services across all areas of the department. We provide Information Communication Technology (ICT) support to the Australian Antarctic Division (AAD) and regional and remote offices. We advise on cyber security and help business areas to conduct their work safely and securely.

The IT Service Management (ITSM) Section is responsible for Level 1 support (Service Desk) as well as management of the ITSM Platform and associated workflows through to Level 2 and Level 3 support. Made up of three teams: Service Operations, Service Integration and Management and Service Catalogue Management we strive to improve the customer experience through reporting, monitoring, vendor relationship management and continual service improvement initiatives.

**The Job**
The successful applicant will be responsible for:

- owning and implementing the knowledge management lifecycle
- maintaining knowledge articles templates
- stakeholder engagement
- performance of our virtual agent.

**What we are looking for**

**Knowledge and experience**
- Demonstrated understanding of IT Infrastructure Library (ITIL) Service Strategy and Service Design processes.
- Previous experience working with a ITSM Platform and user portal.
- Previous experience delivering outcomes under a project management framework.


  • Knowledge Manager

    5 days ago


    Canberra, Australia Leidos Full time

    Company Description People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and...

  • Knowledge Manager

    1 day ago


    Canberra, ACT, Australia Charterhouse Full time $90,000 - $120,000 per year

    We are representing a major federal program currently seeking a Knowledge Manager to drive the management, refinement, and sharing of knowledge across critical ICT service lines. This role sits at the heart of Service Management, ensuring knowledge is created, maintained, and leveraged effectively to improve performance, decision-making, and service...

  • Knowledge Manager

    2 days ago


    Canberra, Australia CAPGEMINI ENGINEERING Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • Knowledge Manager

    1 week ago


    Canberra, Australia Department of Agriculture & Water Resources Full time

    APS 6 - $85,833 - $97,454 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** The IT Service Management Section is responsible for Level 1 support (Service Desk) as well as management of the Information Technology Service Management (ITSM) Platform and associated workflows through to Level 2 and Level 3 support. Made up...

  • Knowledge Manager

    1 week ago


    Canberra, Australia Australian Department of the Environment Full time

    APS 6 - $85,833 - $97,454 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** The IT Service Management Section is responsible for Level 1 support (Service Desk) as well as management of the Information Technology Service Management (ITSM) Platform and associated workflows through to Level 2 and Level 3 support. Made up...

  • Knowledge Manager

    5 days ago


    Canberra, ACT, Australia Capgemini Full time $80,000 - $120,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Knowledge Manager

    1 day ago


    Canberra, ACT, Australia Capgemini Engineering Full time $80,000 - $120,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Knowledge Manager

    5 days ago


    Canberra, Australia Australian Department of the Environment Full time

    APS 6 - $85,833 - $97,454 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** The Cyber Security and Shared Services Branch supports staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with...

  • Knowledge Manager

    1 day ago


    Canberra, n Capital Territory, Australia Green Light Worldwide Full time $100,000 - $120,000 per year

    Initial 12 month assignmentCanberra offices, onsite roleMinimum NV1 clearanceGreen Light are looking for a Knowledge Manger to work with one of the global Systems Integrator. The Knowledge Manager will be responsible for developing, implementing, maintaining and improving the framework and systems that deliver effective Knowledge Management for the entire...

  • Knowledge Manager

    5 days ago


    Canberra, n Capital Territory, Australia Capgemini Full time $80,000 - $120,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...