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Dental Coordinator Full-time Bankstown

2 weeks ago

Bankstown, Australia ForHealth Group Full time

Permanent full-time role with above award wages and penalty rates
- Caring & supportive environment with room to grow
- Full induction/training and support

**The Company**
Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 180+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.

**The Role**
This is an exciting opportunity to manage our highly rated dental centre in Bankstown. As a Dental Coordinator, you will be responsible for the ongoing success of the dental practice and will have the opportunity to grow as a leader.

**The Responsibilities**
- Manage the efficient running of day-to-day operations of the dental centre
- Support dentists at the centre and lead a team of dental assistants
- Implement initiatives to improve customer service and patient retention
- Uphold high levels of customer service and ensure excellence in patient care
- Proactively and efficiently book patient appointments, collect money owing, order supplies and coordinate logistics for lab work
- Follow-up with patients on appointments and make post treatment care calls
- Build a rapport with patients and dentists. Manage any concerns in a timely and respectful manner
- Work within the approved budget and implements cost-saving measures
- Maintain infection control and WHS requirements for the dental centre
- Ensure the dental business maintains its accreditation and adheres to the quality management framework
- Maintain the front-office in a neat and presentable manner.
- Escalate repair and maintenance issues with applicable centre support team members (including technology, facilities etc.)
- Actively participate in internal initiatives and team challenges
- Most importantly, be the glue that holds the centre together

**About you**
A team player who is friendly, enthusiastic, and self-motivated with a customer-first attitude and driven by kindness, integrity, and respect.

Additionally, you must have
- Knowledge of D4W Software
- Past exposure in the dental industry
- Extensive experience in exceptional customer service
- Experience in preparing staff rosters
- Great time management skills and highly organised
- Understanding of infection control procedures
- Excellent communication skills
- An ability to handle pressure and multi-task

**The Benefits**
This is an opportunity to make a real difference and be part of a growing organisation
- A secure opportunity with the flexibility to work at any centre throughout Australia
- Ongoing professional development and career progression
- A fun, supportive culture with a team that loves to connect and celebrate achievements
- Comprehensive on the job training and support
- Supportive dental management team with decades of experience
- Uniform provided
- Discounts on dental treatments for you and your family
- Access to corporate staff discounts

Evidence of immunisations will be required prior to commencement.