Gis & Technical Support Officer (Us)

7 days ago

Beverley, Australia fleet.space Full time

Opportunity to work in space and mining technology company
- Be part of a collaborative and high performing team

**The Company**

Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to securely transfer data from anywhere in the world.

Our most recent technological development provides a ground-breaking solution to our customers in mining and exploration. The solution removes some of the negative impact on the environment that traditional drill hole methodology has by supplementing it with our sensor based ground solution backed up by our satellite network providing customers with near real-time data modelling of subsurface deposits.

As a business, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do. We love celebrating our successes, and we have had a lot to celebrate to date. We are a diverse group of professionals who have come together for one purpose - to build spacecraft for explorers of new worlds.

**The Role**

As part of our expanding Operations team, we are seeking to hire a GIS & Technical Support Officer. The role will be working in our Houston office to support our growing US-based customers.

In this role, you will be supporting our clients using the Exosphere product. This includes designing surveys, supporting installs, assisting with troubleshooting, reviewing the health of surveys via QC QA reports and training customers on how to successfully use our product.

To be successful in this role, you will need to have prior work experience in technical support or Geoscience role, outstanding customer service and excellent communication skills, both written and verbal.

**Main Responsibilities**
- Diagnose, troubleshoot and provide solutions to resolve technical issues related to Geodes and Exosphere.
- Provide support in designing geo surveys for customers with Exosphere portal.
- Perform QC QA analysis on ongoing surveys to maintain the health and success of customer surveys.
- Manage and prioritise open tickets and ensure issues are properly documented on Jira.
- Perform product training to educate customers on the usage of the product.
- Escalate unresolved issues to the appropriate internal team/s such as Software, Manufacturing, etc.
- Support hardware updates and refurbishment of Geodes when required.
- Perform out of hours and on-call roster as and when required.
- Additional duties as reasonably requested by the business.

**Key Skills and Experience**
- Ability to diagnose and troubleshoot technical issues.
- Proficiency in QGIS.
- Understanding of Geology principles.
- Prior experience in using Jira Service Desk ticketing system.
- Excellent analytical, problem-solving and communication skills.
- Ability to understand electronics or software development is a bonus but not required.
- Flexible, adaptable and ability to work in a fast-paced work environment.
- Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status._

  • Technical Support Officer

    7 days ago

    Beverley, Australia fleet.space Full time

    Technical Customer Support - Space industry - Remote work opportunity **The Company** Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to...

  • Technical Support Officer

    1 week ago

    Beverley, Australia fleet.space Full time

    Technical Customer Support - Space industry - Remote work opportunity **The Company** Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to...

  • Technical Support Officer

    7 days ago

    Beverley, Australia fleet.space Full time

    Technical Customer Support - Space industry - Join a diverse and collaborative team **The Company** Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows...

  • Technical Support Specialist

    2 weeks ago

    Beverley, Australia fleet.space Full time

    **About Fleet Space Technologies** Fleet is a space-enabled exploration technology company on a mission to dramatically accelerate the discovery of critical minerals needed to decarbonize our global economy. Electric vehicles and other clean energy technologies are vital elements of the world’s efforts to combat climate change, and these will demand many...

  • Technical Support Specialist

    2 weeks ago

    Beverley, Australia fleet.space Full time

    **About Fleet Space Technologies** Fleet is a space-enabled exploration technology company on a mission to dramatically accelerate the discovery of critical minerals needed to decarbonize our global economy. Electric vehicles and other clean energy technologies are vital elements of the world’s efforts to combat climate change, and these will demand many...

  • Account Manager

    7 days ago

    Beverley, Australia fleet.space Full time

    Be a part the Space Industry - Join a diverse & collaborative team - Manage enterprise accounts in the mining industry **The Company** Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art...

  • Ndis Support Coordinator

    22 hours ago

    Beverley, Australia Support Squad Full time

    Seeking our next Support Squad Superstar! Like us, your driving force for getting out of bed each morning is to make a difference in lives and challenge the stigma around disability and mental illness. You will be tasked with assisting people with disability alongside their family or carers to strengthen their capability to implement, and bring their NDIS...

  • Account Manager

    7 days ago

    Beverley, Australia fleet.space Full time

    Be apart the Space Industry - Join a diverse & collaborative team - Manage enterprise accounts in the mining industry **The Company** Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art...

  • Mineral Exploration Account Manager

    2 weeks ago

    Beverley, Australia fleet.space Full time

    Mineral exploration - Great collaborative environment - Space industry **The Company** Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to...

  • Geologist Technical Author

    2 weeks ago

    Beverley, Australia Fleet Space Technologies Full time

    **Position Summary** This position presents an exciting opportunity for geologists who love publishing papers as well as driving technical content in different formats and forums. The Technical Writer (Geologist) will be responsible for driving technical papers to leverage Fleet’s cutting-edge technology on Ambient Noise Tomography (ANT) as well as...