Technical Support Specialist

**About Fleet Space Technologies**
Fleet is a space-enabled exploration technology company on a mission to dramatically accelerate the discovery of critical minerals needed to decarbonize our global economy. Electric vehicles and other clean energy technologies are vital elements of the world’s efforts to combat climate change, and these will demand many times more critical minerals than today, with an incremental value of over USD $13 trillion. At the same time, finding new mineral deposits is becoming more challenging as we increasingly exhaust the supply of shallow deposits and are forced to explore deeper underground. Traditional exploration methods are poorly suited to address this challenge, so a new approach is needed.

Our approach is to combine space technology, proprietary seismic sensors, cutting edge Ambient Noise Tomography, and machine learning to provide the world’s first scalable 3D exploration dataset with near-real-time insights to guide active exploration programs far more efficiently to new deposits. This is Fleet’s flagship product, ExoSphere - a space-enabled solution for mineral exploration in real-time, in 3D, and under cover with very low environmental impact. Since launching ExoSphere in March 2022, Fleet has signed contracts with over 30 clients including Rio Tinto, Barrick Gold and Core Lithium and completed over 120 Ambient Noise Tomography surveys, more than any other company in the world.

**The Team**
The Operations Division at Fleet Space Technologies is composed of team-oriented technical experts who are driving innovation, efficiency, and delivery across Manufacturing, Information Technology, Supply Chain/Logistics, Customer Delivery, and R&D of our interstellar products in space and mineral exploration for use on the Earth and beyond It's not rocket science, but it's close One must not only bring proven technical expertise, but also be open minded, agile, and adaptable to solve challenges that could very well change our world (and others beyond). We value diversity of perspective, journey, industry experience, skillset, working style, communication preference, and identity; the fact that we come from over 37 nationalities only reinforces our commitment to Inclusion & Diversity.

As a business, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do. We love celebrating our successes, and we have had a lot to celebrate to date including Series C Funding and selection of our technology to be among the first Australian hardware to be deployed on the Moon. We are a diverse group of professionals who have come together for one purpose - to build spacecraft for explorers of new worlds with a mission to connect Earth, Moon and Mars. Come help shape the future through this fantastic opportunity

**Core Values**
The Core Values at Fleet Space Technologies guide us to our North Star of ambitious, collaborative success - **_AD ASTRA _**_(“To the Stars”)_
- **A**dd Value: Obsessively add value for our customers
- **D**rive Excellence: Benchmark against the best
- **A**gile Action: Take Action. Independent, fast, frugal action
- **S**eek Truth: Be curious. Explore
- **T**ake Responsibility: Make decisions and own them
- **R**adical Ideas: We are unique. We do things differently
- **A**lways Deliver: We always find a way to get it done on time

**The Role**

To be successful in this role, you will need to demonstrate strategic thinking, whilst having the agility to manage and lead internal and external stakeholders, and understand the technical nature of geologic surveying programs. The role requires strong commercial acumen, a deep understanding of our business, and what levers we can pull to ensure we meet exploration deployment demand targets across South America. You will demonstrate the strategic agility to look longer term whilst working with key stakeholders to evolve the way we interact and operate today. Thus, success at Fleet is all about team, cohesion, positive proactivity, continuously learning, and inspiring with an explorer’s spirit.

**Location**
This role can be based anywhere within Chile; preferably in Santiago.
- **Applicants _**_must_**_ have full working rights in Chile._

**Main Responsibilities**
This role will be responsible for, but not limited to:

- Assist and guide customers during survey deployments to facilitate the success of exploration goals
- Diagnose, troubleshoot, and offer solutions for technical issues related to Geodes and Exosphere
- Conduct product training sessions to educate customers on the effective usage of the product
- Support the design of Exploration Surveys for customers using the Exosphere portal and external tools
- Ensure exceptional customer service and experience throughout all stages of the customer journey
- Manage and prioritize open tickets, ensuring proper documentation on Jira
- Escalate, take ownership of, and manage unresolved issues by collaborating with app