Home Lending Executive

2 weeks ago

Melbourne Western Suburbs, Australia Commonwealth Bank Full time

You are a driven lender who is passionate and customer-centric
- We are a team of motivated high performers, making work fun and contributing to a fantastic culture.
- Together, our customers trust us to help them with some of the biggest financial decisions in their lives

**See yourself in our team**

At Commbank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity we have to help meet their needs. Our Lenders’ role model our values of Care, Courage & Commitment and drive these across all their interactions.

Business Home Lending provides specialist retail support to the Relationship Managed Clients of **Commercial Banking (CB), Regional & Agribusiness banking (RAB),**and our **Small Business Banking (SBB)**Segment. We have a national team of Home Lending Specialists, Senior Business Home Lending Specialists, Home Lending Executives and a third-party business home lending team.

**Do Work That Matters**
- Leverage extensive expertise to detail options, value propositions, and address queries and handle objections effectively in a range of lending scenarios.
- Develop a reputation as a trusted advisor by guiding customers and business partners on the lending journey.
- Develop your business by building and maintaining internal and external referral sources and seeking external referrals from existing customers.
- Foster advocates, emphasizing CBA's ability to cultivate authentic, enduring relationships.
- Lead passionate lenders, embodying values to drive collective success.
- Proactively utilize industry and customer networks to enhance and share knowledge of regulatory requirements, impacting market, industry, customers, and the Group.
- Develop and demonstrate a deep understanding of the clients financial needs and objectives, ensuring the holistic needs of the customer are met and exceeded, to improve their financial wellbeing
- Draw from extensive experience in products, processes, policies and lending risk appetite to describe options and value propositions
- Proactively research and utilise industry and customer network to enhance and share knowledge of regulatory requirements and its impacts on the market, industry, customers and the Group

**We want to hear from you if you have**:

- Demonstrated history of outstanding customer service, skilled at building and sustaining fruitful relationships with world-class customer pipeline management.
- A proven track record in lending/sales, with retail lending expertise and anticipation of customer financial needs.
- Comprehensive understand Home Lending products and national legislation.
- Are skilled in coaching and upskilling peers.
- Possesses advanced business and market insight.

**Our culture**

The people, businesses and communities we serve are wonderfully diverse. To reflect this, we're committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/05/2025

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